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Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Posted: Fri Aug 17, 2018 10:27 am
by kathym
I just, on a whim, added the Ministering Secretary calling to her Assistant Secretary position and she was able to see it. It appears that access to the Ministering is NOT available to the Assistant Secretary calling, only Ministering Secretary. Must have changed with one of the last updates.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Posted: Sun Mar 17, 2019 5:01 am
by wfwms76
It is now mid-March 2019. The problem apparently still exists as I am not able to find my assigned families on LDS tools. This is supposed to be an important gospel principle. If the General Authorities have decided to eliminate this program, please let us know. The sheep are bleating in the pasture, folks.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Posted: Sun Mar 17, 2019 11:41 am
by davesudweeks
wfwms76 wrote:It is now mid-March 2019. The problem apparently still exists as I am not able to find my assigned families on LDS tools. This is supposed to be an important gospel principle. If the General Authorities have decided to eliminate this program, please let us know. The sheep are bleating in the pasture, folks.

You have posted on a user-to-user tech help forum. There is no guarantee that posts here will make it to the church programmers and those who direct their priorities do not visit this forum. For official support or to provide official feedback, you should provide feedback from within the app.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Posted: Sun Mar 17, 2019 1:01 pm
by jdlessley
You can also contact your Elders Quorum presidency or Relief Society presidency, as the case may be, and ask them. One of them should have met with you to make the ministering assignments.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Posted: Sun Mar 17, 2019 1:11 pm
by lajackson
wfwms76 wrote:This is supposed to be an important gospel principle.

It is. It is so important that the Brethren have instructed your elders quorum president to personally, or by way of a counselor, visit with members of his quorum to give them their assignments, so that the communication is certain and no one is lost due to any momentary lapse in technology, electricity, or for any other reason.

And yes, it would be nice if LDS Tools on iOS could be fixed. So as davesudweeks said, send feedback. Or, heaven forbid, I could loan you my Android device.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Posted: Sun Jun 30, 2019 12:57 pm
by dbollard99
I cannot see mine now, along with several other people in the ward.... IOs, and Android.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Posted: Sun Jun 30, 2019 1:35 pm
by davesudweeks
dbollard99 wrote:I cannot see mine now, along with several other people in the ward.... IOs, and Android.

Sundays appear to be difficult days for the church servers. If you try to sync on a Sunday and the server is bogged down, it appears that there can be varied and unexpected results (which could include the ministering information not pulling in properly). I recommend you sync again on Monday or Tuesday and see if the problem is from overloaded servers. If you still don't have ministering information then, the next best step is to send feedback from within the Member Tools application.

There is also the possibility that those who don't have ministering information are running older, unsupported versions of iOS or Android. There is no workaround for that, as far as I know, short of updating the OS or replacing the device if an OS update is not an option. This condition controlled by Apple and Google, not the church.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Posted: Sun Jun 30, 2019 3:05 pm
by russellhltn
davesudweeks wrote:There is also the possibility that those who don't have ministering information are running older, unsupported versions of iOS or Android.

As far as I know, those versions will not sync at all and will be completely dead.

I think overloaded servers is the most likely issue.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Posted: Mon Jul 15, 2019 11:11 am
by dbollard99
davesudweeks wrote:
dbollard99 wrote:I cannot see mine now, along with several other people in the ward.... IOs, and Android.

Sundays appear to be difficult days for the church servers. If you try to sync on a Sunday and the server is bogged down, it appears that there can be varied and unexpected results (which could include the ministering information not pulling in properly). I recommend you sync again on Monday or Tuesday and see if the problem is from overloaded servers. If you still don't have ministering information then, the next best step is to send feedback from within the Member Tools application.

There is also the possibility that those who don't have ministering information are running older, unsupported versions of iOS or Android. There is no workaround for that, as far as I know, short of updating the OS or replacing the device if an OS update is not an option. This condition controlled by Apple and Google, not the church.


By the way, it works fine now. Can't remember if I re-synced or not, but it magically appeared again in LDS Tools.