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Updates using LDS Tool not saving

Posted: Mon Dec 16, 2019 2:33 pm
by cchang
I tried updating a member's email or phone number and address on LDS Tools but it does not save and update correctly. I have to do it on LCR. Is this correct that any changes to membership records cannot be done on LDS Tools?

Re: Updates using LDS Tool not saving

Posted: Mon Dec 16, 2019 7:24 pm
by jdlessley
If you are using LDS Tools instead of the more current Member Tools (the app icon will just say Tools) then there can be some issues. In Member Tools contact information, photos, and privacy settings can be edited.

Re: Updates using LDS Tool not saving

Posted: Tue Dec 17, 2019 7:41 pm
by cchang
jdlessley wrote:If you are using LDS Tools instead of the more current Member Tools (the app icon will just say Tools) then there can be some issues. In Member Tools contact information, photos, and privacy settings can be edited.

Sorry I meant to say Member Tools and not LDS tools. It is not updating correctly in Member Tools.

Re: Updates using LDS Tool not saving

Posted: Wed Dec 18, 2019 8:04 pm
by jdlessley
What OS and version is involved and what version of Member Tools is installed?

Re: Updates using LDS Tool not saving

Posted: Sat Dec 21, 2019 3:30 pm
by cchang
jdlessley wrote:What OS and version is involved and what version of Member Tools is installed?

Members Tools is for iPhone iOS and I currently have version 3.6.3 installed on my phone.