Member tools - can no longer see member details

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
Posts: 79
Joined: Sun Jan 22, 2012 10:00 am
Location: Provo, UT, USA

Member tools - can no longer see member details

Postby dougj » Sun Feb 09, 2020 3:18 pm

As a counselor in a bishopric (and a stake technology specialist), I can no longer see 'Membership Information' details of an individual record in the Member Tools iPhone app. The only details I currently see are Full name, gender and birth date. Previously, until a few weeks ago, I could see much more, including place of birth, priesthood, mission, parents, temple recommend status, etc.

Was there a change in the app to block those details?

Senior Member
Posts: 2163
Joined: Sun May 09, 2010 9:16 pm
Location: Oklahoma, USA

Re: Member tools - can no longer see member details

Postby davesudweeks » Sun Feb 09, 2020 3:55 pm

I wonder if there was a sync problem. Sundays are notoriously bad days to sync your data and I have seen unpredictable results when the sync times-out because of high server load. I suggest you sync again during the week and see if that fixes your visibility.

Another option is to provide feedback from within the app - that feedback goes to the developers and includes device details to help them in sorting out the problem. You may not receive an individualized response, though.

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