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Member tools - can no longer see member details

Posted: Sun Feb 09, 2020 3:18 pm
by dougj
As a counselor in a bishopric (and a stake technology specialist), I can no longer see 'Membership Information' details of an individual record in the Member Tools iPhone app. The only details I currently see are Full name, gender and birth date. Previously, until a few weeks ago, I could see much more, including place of birth, priesthood, mission, parents, temple recommend status, etc.

Was there a change in the app to block those details?

Re: Member tools - can no longer see member details

Posted: Sun Feb 09, 2020 3:55 pm
by davesudweeks
I wonder if there was a sync problem. Sundays are notoriously bad days to sync your data and I have seen unpredictable results when the sync times-out because of high server load. I suggest you sync again during the week and see if that fixes your visibility.

Another option is to provide feedback from within the app - that feedback goes to the developers and includes device details to help them in sorting out the problem. You may not receive an individualized response, though.