Sync and Login Issues

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
rjtolman
New Member
Posts: 23
Joined: Mon Apr 01, 2013 12:25 pm

Sync and Login Issues

Postby rjtolman » Wed Mar 04, 2020 10:49 am

Unable to log in or sync member tools for 3 days.

I have and iPhone 11 Pro Max, iPhone X, two iPads. All with he same Issue.

"Error downloading". Unable to login to Member tools.; Unable to sync those Devices that are logged in
Same error on all devices.

Error occurs on both WIFI and Cellular.

All devices fully updated.

I wiped the iPhone 11 Pro Max and setup as a new phone; Same issues.

I will take any and all suggestions.

thanks in advance.

RebeccaLAllen
New Member
Posts: 2
Joined: Wed Mar 04, 2020 11:46 am

Re: Sync and Login Issues

Postby RebeccaLAllen » Wed Mar 04, 2020 12:06 pm

I cannot sync iPhone X as well.

rjtolman
New Member
Posts: 23
Joined: Mon Apr 01, 2013 12:25 pm

Re: Sync and Login Issues

Postby rjtolman » Wed Mar 04, 2020 1:21 pm

I heard from the Developers.

It is a known issue;

Fix coming in the next 24 Hours.

I will post when I can login and Sync

rjtolman
New Member
Posts: 23
Joined: Mon Apr 01, 2013 12:25 pm

Re: Sync and Login Issues

Postby rjtolman » Wed Mar 04, 2020 3:15 pm

Login and Sync has now been fixed.

It works Yea.

loriloo323
New Member
Posts: 1
Joined: Wed May 06, 2020 8:46 am

Re: Sync and Login Issues

Postby loriloo323 » Wed May 06, 2020 8:49 am

Unsure if it's too late since this thjread is from March, but having the same problem as of May 6.

tuckbo01
New Member
Posts: 2
Joined: Fri Nov 08, 2013 12:01 pm

Re: Sync and Login Issues

Postby tuckbo01 » Wed May 06, 2020 10:58 am

Having log in issues on all iOS devices as well. iPhone Xs and iPad Air both running iOS 13.4.1 with Member Tools ver.3.6.4 When syncing the little circle gets about 1/8 around and then message "Error Error Downloading" appears. Discovered this on Tuesday, May 5, 2020. Still a problem as of noon on Wednesday, May 6, 2020.

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Biggles
Senior Member
Posts: 1396
Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Re: Sync and Login Issues

Postby Biggles » Wed May 06, 2020 12:05 pm

I suspect that the issue lies at the Church end. I’m beta testing the iOS version of Member Tools and it’s failing to sync/update. The last successful sync I carried out, was on the 26th April!

amballif
New Member
Posts: 2
Joined: Wed May 06, 2020 3:01 pm

Re: Sync and Login Issues

Postby amballif » Wed May 06, 2020 3:24 pm

I am having that same problem as well on my phone and on my ipad

aldarys28
New Member
Posts: 1
Joined: Wed May 06, 2020 8:52 pm

Re: Sync and Login Issues

Postby aldarys28 » Wed May 06, 2020 8:53 pm

Login does not work to Member tools this eve on mobile devices. I can get into online accounts, but not mobile Member Tools.
Tried uninstalling and reinstalling twice.
Same on iPhone and iPad.

rcunningham00
New Member
Posts: 1
Joined: Tue Dec 10, 2019 6:30 pm

Re: Sync and Login Issues

Postby rcunningham00 » Thu May 07, 2020 1:58 am

Any suggestions yet? Same problem on iPhone, both wifi and cellular. Even deleted app and reinstalled so now I’m really desperate for it to work.


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