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Re: Sync and Login Issues

Posted: Thu May 07, 2020 7:20 am
by jandrus12
I am also seeing this issue on mobile devices still this morning May 7.

Re: Sync and Login Issues

Posted: Thu May 07, 2020 8:43 am
by scgallafent
They're still working on it.

Re: Sync and Login Issues

Posted: Tue Jul 07, 2020 12:23 pm
by scrawley1
I downloaded the current APP on to my iPAD Pro 12.9 3rd gen. When I get to the screen where I put my username and password, I enter the info, the system looks like it try's to download and even says households. but it sends me back to the username and password screen like I never entered anything. Any thoughts??

Re: Sync and Login Issues

Posted: Sun Jul 12, 2020 8:39 am
by meganll
scrawley1 wrote:I downloaded the current APP on to my iPAD Pro 12.9 3rd gen. When I get to the screen where I put my username and password, I enter the info, the system looks like it try's to download and even says households. but it sends me back to the username and password screen like I never entered anything. Any thoughts??

I'm having the same issue on my new iphone SE (2020), ios version 13.5.1. It asks me for username and password, then comes to a screen asking me how I'd like to update the app (manually or automatically) but it won't let me actually do anything and after a few moments, returns me to the username and password screen. I'm able to log in just fine on a web browser, so I know it's not my login info. Any help for this would be great!

Re: Sync and Login Issues

Posted: Sun Jul 12, 2020 12:09 pm
by sjkartchner
Same issue on both iPhone and iPad. Glad to know I'm not the only one.

Re: Sync and Login Issues

Posted: Mon Jul 13, 2020 5:57 am
by sjkartchner
It's back to working correctly.

Re: Sync and Login Issues

Posted: Tue Jul 14, 2020 5:07 pm
by meganll
For me too! Thanks for posting about it.

Re: Sync and Login Issues

Posted: Sun Jul 19, 2020 10:35 am
by dctanner1
Same problem. Seems to momentarily login and displays Auto Sync or Manual Sync options. Then kicks back out to login screen. Have uninstalled and reinstalled. No change.

Re: Sync and Login Issues

Posted: Sun Jul 19, 2020 1:11 pm
by lorrine29
Same problem on iphone 6

Re: Sync and Login Issues

Posted: Sun Jul 19, 2020 2:11 pm
by uvmander
I am having the same login issue with being questioned about Auto Sync or Manual Sync and getting kicked back out to the login as if I never signed in and I have been trying to resolve it for a week. Any known fixes?