Sync and Login Issues

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
mdgwilliam
New Member
Posts: 1
Joined: Sun Sep 13, 2020 8:31 pm

Re: Sync and Login Issues

Postby mdgwilliam » Mon Sep 14, 2020 4:30 am

I'm having the same issues. I've uninstalled, tried to change a couple settings on the "what's new" tab before logging in, but nothing helps. I keep going in circles trying to get logged in. Any suggestions?

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Biggles
Senior Member
Posts: 1462
Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Sync and Login Issues

Postby Biggles » Mon Sep 14, 2020 6:35 am

I’m on the beta testing circuit and today it won’t sync. For me this points to server issues. Quite common, especially at weekends!

fisherl
New Member
Posts: 1
Joined: Sun Nov 15, 2020 2:41 pm

Re: Sync and Login Issues

Postby fisherl » Sun Nov 15, 2020 2:51 pm

Cannot sync Las tools. Have not been able to for 3 months. I’ve deleted it. Reset it. Changed password. Please help.

fisherl
Lhumphries70@gmail.com

cluffsc22
New Member
Posts: 1
Joined: Tue Nov 17, 2020 5:30 pm

Re: Sync and Login Issues

Postby cluffsc22 » Tue Nov 17, 2020 5:31 pm

Genuinely frustrated with the LDS tools app!

dhollowell
New Member
Posts: 27
Joined: Sun Nov 24, 2013 4:20 pm
Location: Dixon, CA

Re: Sync and Login Issues

Postby dhollowell » Mon Mar 01, 2021 9:14 pm

Hello all,

A member of our ward is unable to login to Member Tools. She enters her login ID and password and gets the following message: "Error. Sign-In Failed". I've had the member power down her iPhone 8, restart it, and she gets the same error message. Has anyone else had this issue, and what is the best protocol to follow to resolve it? As always, thank you for your assistance!

rdlewis59
New Member
Posts: 1
Joined: Wed Mar 03, 2021 6:18 pm

Re: Sync and Login Issues

Postby rdlewis59 » Wed Mar 03, 2021 6:34 pm

I am experiencing problems on my iPhone 12, ios 14.4.

Every time I open Tools I get a warning that I must Sync by March 3. I click Sync Now. Nothing happens. I can see that while I have selected automatic updates my data has not updated since February 11. When I try to sync manually I get the error: Failed to download. Please try again later.

I have tried to sync on wifi and on cellular data. I have rebooted my iPhone. I'm afraid to sign out and reset because I have seen others comment that only erased their data. Updates for reports I need to complete also cannot be done on the mobile app. While I can see what needs to be marked complete I can't actually mark it. I had to come onto the website member tools to log information for my calling.

Three other family members who have iPhone X, iPhone 8 and iPhone 6 are able to update without difficulty.

jaymcrae
New Member
Posts: 1
Joined: Sun Jun 06, 2021 1:16 pm

Re: Sync and Login Issues

Postby jaymcrae » Sun Jun 06, 2021 1:21 pm

I have an iPhone 11 and can’t get it to sync or update and tried uninstalling and reinstalling, changing passwords and nothing is helping. Please help.

dshep2020
Member
Posts: 293
Joined: Mon Jan 22, 2007 11:43 pm

Re: Sync and Login Issues

Postby dshep2020 » Sun Jun 06, 2021 3:20 pm

I was trying to help my son sync to his new ward and hasn’t been able to sync. I signed out and now can’t sync. Very frustrating. Cleared app data, uninstalled, rebooted phone, reinstalled. Still same issue. Lots in fined but just sits at “updating…” and never makes more than a quarter progress. I am on the high council and need member tools to work. Any suggestions?

logan.lynch32
New Member
Posts: 3
Joined: Sun Dec 15, 2019 2:47 pm

Re: Sync and Login Issues

Postby logan.lynch32 » Sun Jun 06, 2021 3:32 pm

dshep2020 wrote:I was trying to help my son sync to his new ward and hasn’t been able to sync. I signed out and now can’t sync. Very frustrating. Cleared app data, uninstalled, rebooted phone, reinstalled. Still same issue. Lots in fined but just sits at “updating…” and never makes more than a quarter progress. I am on the high council and need member tools to work. Any suggestions?
This just happened to me as well. I’ve tried all the same things with no luck. Very frustrating.

scgallafent
Church Employee
Church Employee
Posts: 2844
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Sync and Login Issues

Postby scgallafent » Mon Jun 07, 2021 9:12 am

There were issues with sync processing yesterday.


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