LDS Tools: Sync Fails with "Error Downloading"

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
csession
New Member
Posts: 11
Joined: Mon Feb 07, 2011 3:35 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby csession » Sun Oct 25, 2020 10:23 am

Bump.

14.1 on iPhone 11.

Last sync was Sept 18 2020. Deleted and reinstalled.

Stalls out at 25% progress.

GinaBailey
New Member
Posts: 1
Joined: Sun Nov 01, 2020 7:08 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby GinaBailey » Sun Nov 01, 2020 7:09 pm

Same problem

margaretytueller
New Member
Posts: 1
Joined: Sun Nov 01, 2020 8:59 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby margaretytueller » Sun Nov 01, 2020 9:00 pm

My husband and I both are having this problem. I have seen that some of you just had it work out later. So I am hoping this happens for us. It would be nice if we knew that this was the case in this problem.

rbrinkworth
New Member
Posts: 2
Joined: Mon Nov 02, 2020 7:50 am

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby rbrinkworth » Mon Nov 02, 2020 8:12 am

Member Tools app is stuck in a loop. I have attempted to log in multiple times, verified password and deleted app and reinstalled. Same as everyone else here. In our bishopric meeting yesterday, several of us had the same issue on both iOS and Android devices. I even put in the wrong password specifically and it tells me that there is an authentication error vs. when I put in the correct password, it attempts to sync and the progress indicator gets to 25% and after a couple of minutes gives error message that it cannot download. This has been happening intermittently for months, but usually after I switch networks or give it a few hours, it will finally sync. No luck so far on this go around. This is really causing some challenges as we have become very dependent on this app for everything from looking up membership numbers for temple recommends to looking at interview reports and member info for Ward Council.

I

rehlers
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Posts: 1
Joined: Wed Nov 04, 2020 5:08 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby rehlers » Wed Nov 04, 2020 5:09 pm

Any fixes? Who can I contact?

csession
New Member
Posts: 11
Joined: Mon Feb 07, 2011 3:35 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby csession » Sun Nov 08, 2020 5:30 am

csession wrote:Bump.

14.1 on iPhone 11.

Last sync was Sept 18 2020. Deleted and reinstalled.

Stalls out at 25% progress.


Just tried again and waited patiently and eventually it finished!!

damon.a.sutherland@gmail.com
New Member
Posts: 2
Joined: Mon Oct 28, 2019 5:56 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby damon.a.sutherland@gmail.com » Sun Nov 08, 2020 11:19 am

Same issue here. Got notice to update Member Tools by Nov 2. Tried to sync. No dice. Same login loop mentioned in other posts.

Also, confirmed username and password by logging directly into churchofjesuschrist.org.

Deleted app. Reinstalled. Same behavior.

damon.a.sutherland@gmail.com
New Member
Posts: 2
Joined: Mon Oct 28, 2019 5:56 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby damon.a.sutherland@gmail.com » Sun Nov 08, 2020 11:52 am

Hopefully helpful images of issue:

Step 1:
85C891A8-31F3-4181-8DFB-BFBB5341F6B1.png
Step 1
(144.71 KiB) Not downloaded yet


Step 2:
17C73E50-47C7-4331-9FAE-8DD26139B977.png
Step 2
(251.9 KiB) Not downloaded yet


Step 3:
28A7C271-D874-4914-8EE2-525EE1098B3A.png
Step 3 ... goes back to step 1.
(261.42 KiB) Not downloaded yet

...

Step 1 ....

sandrdowden
New Member
Posts: 1
Joined: Sun Jan 03, 2021 3:39 pm

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby sandrdowden » Sun Jan 03, 2021 3:41 pm

Signing out, then signing back in seems to have corrected the failed update problem for me.

ddharwood
New Member
Posts: 1
Joined: Sun Nov 15, 2020 10:01 am

Re: LDS Tools: Sync Fails with "Error Downloading"

Postby ddharwood » Sun Jan 17, 2021 10:37 am

Having the same issues with syncing Member Tools. Is it possible that MFA is impacting the sync?


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