LDS tools will not sign in after 4.0.0 update

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
gahlen
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Joined: Sun Jul 12, 2020 9:09 am

LDS tools will not sign in after 4.0.0 update

Postby gahlen » Sun Jul 12, 2020 9:11 am

My ios device will not sign -in after the 4.0.0 update. It is caught in a loop where it repeatedly asks for the login credentials and will not move beyond that point. The credentials are correct. I have deleted and reloaded the app twice and still experience the issue.

romneyben
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Joined: Tue Oct 10, 2017 10:46 am

Re: LDS tools will not sign in after 4.0.0 update

Postby romneyben » Sun Jul 12, 2020 10:31 am

I have exactly the same problem. I deleted the app and reinstalled it, version 4.0; still the same endless loop of login window

sean.rosqvist
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Joined: Sun Apr 29, 2018 10:50 am

Re: LDS tools will not sign in after 4.0.0 update

Postby sean.rosqvist » Sun Jul 12, 2020 10:45 am

I’ve got the same problem!

christianmichaelkerr
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Joined: Sun Jul 12, 2020 10:52 am

Re: LDS tools will not sign in after 4.0.0 update

Postby christianmichaelkerr » Sun Jul 12, 2020 10:52 am

I am having the exact same problem

danielsolano
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Joined: Tue May 12, 2020 4:48 pm

Re: LDS tools will not sign in after 4.0.0 update

Postby danielsolano » Sun Jul 12, 2020 11:09 am

same is happening for me on iOS.

rmrichesjr
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: LDS tools will not sign in after 4.0.0 update

Postby rmrichesjr » Sun Jul 12, 2020 12:02 pm

For those who have posted in this thread this morning, it appears to be a pattern that might indicate a problem with central infrastructure than with your individual situations. The problem might correct itself, or it might take engineering intervention on Monday.

jasonlindh
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Joined: Sun Jul 19, 2020 9:24 am

Re: LDS tools will not sign in after 4.0.0 update

Postby jasonlindh » Sun Jul 19, 2020 9:25 am

Just to echo other, I also am continuing to have this issue.

richpaulchurch
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Joined: Sun Jul 12, 2020 9:57 am

Re: LDS tools will not sign in after 4.0.0 update

Postby richpaulchurch » Sun Jul 19, 2020 9:40 am

Same thing still happening for me today on July 19.

rmrichesjr
Community Moderators
Posts: 2720
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: LDS tools will not sign in after 4.0.0 update

Postby rmrichesjr » Sun Jul 19, 2020 9:57 am

richpaulchurch wrote:Same thing still happening for me today on July 19.


Interesting, even if it is inconvenient. In that case, I would guess it's caused by a server or network overload at Church headquarters, but that's just a guess.

athornock
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Joined: Sun Jul 19, 2020 10:01 am

Re: LDS tools will not sign in after 4.0.0 update

Postby athornock » Sun Jul 19, 2020 10:01 am

I’m having the same problem this morning as well. Any suggestions?


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