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Membership Detail not Showing

Posted: Mon Aug 03, 2020 2:56 pm
by gorfang1
I am the Stake Clerk. I am also a branch clerk and audit committe member. Since the last update I no longer can access any detailed member information. I looks like my rights as a stake clerk are not being recognized. Maybe it is only looking to the audit committee member for security. Do you know of a fix for this? It is very frustrating not having access to the needed data for my calling. I can not even look at my own membership information.

Re: Membership Detail not Showing

Posted: Mon Aug 03, 2020 3:36 pm
by scgallafent
When using Leader and Clerk Resources, make sure you are using the stake clerk role. If you have multiple roles, there will be a yellow drop list in the LCR user interface that allows you to switch roles.

General Handbook 34.9.1 ("Audits") says "Committee members should not be stake auditors and should not perform stake or ward financial record keeping." Being a stake audit committee member is not appropriate given your roles as stake clerk and branch clerk. You may want to review that section of the handbook with your stake president and stake audit committee chairman.

Re: Membership Detail not Showing

Posted: Tue Aug 04, 2020 7:57 am
by gorfang1
My problem is with Member Tools not LCR. Is there a way in Member Tools to change roles?

Re: Membership Detail not Showing

Posted: Tue Aug 04, 2020 8:22 am
by lajackson
gorfang1 wrote:Is there a way in Member Tools to change roles?

No, there is not.

Re: Membership Detail not Showing

Posted: Tue Aug 04, 2020 9:09 am
by gorfang1
I looks like the new version Member Tools is defaulting to the lowest security level for individuals with multiple rolls.

Re: Membership Detail not Showing

Posted: Tue Aug 04, 2020 9:30 am
by scgallafent
gorfang1 wrote:I looks like the new version Member Tools is defaulting to the lowest security level for individuals with multiple rolls.

It shouldn't be. If it is, that is a bug. Submit feedback using the in-app feedback so that the developers can look at it.

Re: Membership Detail not Showing

Posted: Wed Aug 05, 2020 2:24 pm
by GGeorge441
Did you contact the help center?