LDS Tools not accepting my user name & password

Discussions around the LDS Tools application for all versions of Windows Phone.
bjcoleman
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Location: Spokane, WA

Same issue

Postby bjcoleman » Sun Jul 01, 2012 9:47 am

humulos wrote:Sorry to ressurrect this thread, but the problem persists. I just bought an HTC Arrive on Sprint and am unable to download my stake information. Upon hitting the download button, my information gets rejected, and hitting it again just gives a line of those moving dots used as a waiting symbol. Looking at the reviews shows me that I am not alone on this. Is there any fix I can apply?


I just tried to refresh my data and ran into the same problem. It has been working great for the past two months. Not sure what is wrong now.

The last fix required a change by the dev. Looks like we will need to wait for them to tackle this.

humulos
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Joined: Sun Jul 01, 2012 6:49 am

Postby humulos » Thu Jul 26, 2012 3:49 pm

It looks like the issue is fixed no! No App update required. I guess it was on the server-side, my webOS phone was having some problems too... both are working fine now!

mgriffin
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Re: LDS Tools not accepting my user name & password

Postby mgriffin » Tue Feb 19, 2013 7:51 pm

I am having the same issue, but here is what is puzzling. My wife and I recently got the Nokia Lumia 822s. Except I got the black one and she went with White. We are both able to log into all LDS apps on her phone. But on my phone, it does not work.

My phone was recently exchanged for a brand new one, and the problem persists. Would like to get some assistance in troubleshooting. The password is not the issue as it works on a similar device with the password without issue.

pbarnsley
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Re: LDS Tools not accepting my user name & password

Postby pbarnsley » Sun Mar 17, 2013 9:51 am

Same problem here. It was working on my htc 8x and now i log in and it says downloading info, then after download it says an error has occurred please try again.

There doesnt appear to be any way to help on the windows phone projects. I would be happy to troubleshoot and do some bug fixes.

dmholland
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Re: LDS Tools not accepting my user name & password

Postby dmholland » Mon Mar 18, 2013 2:09 pm

Experiencing the same problem on my HTC 8X. Username and password are fine but the sync fails with a message to try again later. It has not worked since I installed the app on March 11th. Tried at least twice each day. Any suggestions?

ckrugman
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Re: LDS Tools not accepting my user name & password

Postby ckrugman » Sun Apr 07, 2013 2:33 pm

I have been having this problem for the past 6 months as well. No fixes that I have seen have worked. I have an HTC arrive as well.

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jkentner
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Location: Olathe, Kansas

Re: LDS Tools not accepting my user name & password

Postby jkentner » Wed May 15, 2013 1:20 pm

Try changing your LDS Account password to something super simple just for testing and see if it works. Just curious.

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jkentner
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Location: Olathe, Kansas

Re: LDS Tools not accepting my user name & password

Postby jkentner » Sun Jul 07, 2013 5:41 pm

My son has a WP 7.8 phone, it would not his password even after changing to multiple things. I then logged into LDS.org, went to the Calendar, limited the subscribed calendars to young men/scouting, then had him login to LDS Tools and it worked.

pbarnsley
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Re: LDS Tools not accepting my user name & password

Postby pbarnsley » Thu Aug 08, 2013 11:20 am

You are a genius! It worked, just signed in to lds.org as you said and went to calendar. I am guessing that the app can't handle the popup I had to click on using the website.

russellhltn
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Re: LDS Tools not accepting my user name & password

Postby russellhltn » Thu Aug 08, 2013 12:23 pm

pbarnsley wrote:I am guessing that the app can't handle the popup I had to click on using the website.

What popup was that? The only one I know about is something like "Welcome to calendar 2.2" or something like that.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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