Discussions around the Help Center website located at clerksupport.lds.org. (Formerly called Record Keeping and Technology Support or RKATS)
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I have two children that are Nursery age that do not show up on any Nursery reports. They are in the ward, BIC, part of member households, look setup correctly, show up on member lists, but do not show up in Primary reports or as part of primary, What am I not seeing?
From LCR, go to the Head of House record. Do the children show up on both the Household tab and the Family tab for their families? If they are on the Family tab but not on the Household tab, they are listed as children in the family (essentially genealogical information) but they don't have membership records (or they have membership records that are not in your ward/branch). If this is the case, you can try to request their records to verify if they were somehow separated from their parents. If they don't have membership records, the ward clerk and assistant clerk-membership have access to create their records after following the church policies.
You can manually add them to the class. In LCR:
- Click on Organizations > Primary
- Click on Nursery
- Select the Members tab
- Click on "Add Member" (bottom right of the list)
- Enter the member's name and select the member
- Click the Save button
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