Techgy wrote:During the Marriage broadcast to units in California we experienced some severe reception problems.
It started about 20-30 minutes into the broadcast when the screen went black (no audio/video). The only thing we had was an error message "Error Mode" or words to that effect. A few seconds later it all came back on. Then over the balance of the broadcast we had intermittent reception problems where the picture and audio would freeze for a couple of seconds then come back. We had the "error" screen a few more times as well.
The status light on the receiver would go from steady green to blinking red.
In an effort to close the loop on this report I offer the following.
Last week I met an engineer at the building for an evaluation of the problem we had reported. As usual everything was working exceptionally well. The signal Eb/No was up to a 12 or higher. He monitored the signal for some time while he snooped through the satellite cabinet in the hopes of finding something that may have caused the intermittent problem.
The only thing that he found was a loose "barrel" connector on the video feed from the dish. He said that it took around 8-10 turns of the connector to tighten it. This would have been enough to cause an intermittent condition. The last time this line was touched was when the FM group installed a new receiver two years ago, so it's possible that the connection was never tightened completely.
He also added another tid-bit which I thought would be interesting to pass along. He told me a story that happened a few years ago during the Nauvoo
Temple dedication. Instructions had been given to all stakes that were to receive the broadcast to; 1) Do Not Record It, and 2) Disconnect the wireless transmitter for the hard of hearing because they didn't want the signal leaving the building and being recorded.
This engineer said that he personally went around to several buildings and disconnected the transmitter. During the broadcast one stake presidency had told someone to "record the broadcast". When the broadcast started the building that had the recording going suddenly lost the signal. Not one person in the facility saw the dedication.
The next day this same engineer was called in to find the problem. Nothing was ever found and he told me that to this day he's never had another call for that facility.