1slim_jim wrote:When we experienced similar blackouts during general conference a few years ago, we got remarkable improvement by wiping the satellite receiver element cover with a handkerchief. Dust and hard water deposits had created a thin film that was interfering with the signal.
Thanks for the suggestion 1slim_jim and welcome to the Tech Forum. It's something to check, however, the engineer who came to the building was pretty thorough. He went out to the dish and checked, although I don't know if he actually wiped anything off. The signal was extremely high to the point where he was impressed. So my feeling at this point is that it was the loose connector. However, I'm also not opposed to cleaning the LNB area of the dish.