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Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 1:36 pm
by johnshaw
This site is not working for me checked Chrome/IE

Re: Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 2:48 pm
by drepouille
https://clerksupport.lds.org

This webpage has a redirect loop

ERR_TOO_MANY_REDIRECTS

Re: Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 3:04 pm
by aebrown
It's working fine for me in Chrome and IE.

I used both https://clerksupport.lds.org and https://www.lds.org/help/support?lang=eng

Re: Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 3:05 pm
by drepouille
Maybe John and I both use Cox Communications as our ISP?

Re: Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 3:06 pm
by russellhltn
aebrown wrote:It's working fine for me in Chrome and IE.


Not for me. Are you "inside"?

lds.org is fine, so I doubt if it's a ISP problem.

Re: Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 3:10 pm
by drepouille
It works with Chrome on my LG phone, using only the cell connection.

Re: Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 3:10 pm
by aebrown
russellhltn wrote:
aebrown wrote:It's working fine for me in Chrome and IE.


Not for me. Are you "inside"?

I was indeed testing on the Church network at first, but using Chrome on my Android phone using 4G (no wireless) also works fine.

Re: Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 3:14 pm
by scgallafent
I was able to reproduce this (only from outside the Church network) and it started working while we were chasing it. I'm assuming it has corrected itself unless you're still seeing issues.

Re: Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 3:31 pm
by Mikerowaved
Not fixed for me.
ErrorMessage.jpg
(31.77 KiB) Not downloaded yet

Re: Record-Keeping and Technology Support website is down

Posted: Wed May 06, 2015 3:52 pm
by scgallafent
We're continuing to chase it.