Oh, come on now. Actually read the handbook?? That's pretty radical.
Can't help but wonder where we'd be if everyone did read, and follow, the handbook.
Phone call one.
Q1: What should we do about . . . ?
A1: Do you have the Handbook? On page nn it suggests that . . . .
Phone call two.
Q2: Where does it say in the Handbook what we should do about . . . ?
A2: I think you will find it on page nn. Let's see. Yes, there it is. Does that answer your question?
Phone call three.
Q3: I have read what the Handbook says about this and I have a question on how to implement it in our unit.
A3: Based on what the Handbook says, have you considered this approach?
That's how we do Handbook training around here.