Sign-in window just "spins", is stuck

Discussions around the Gospel Library application for Windows for Desktop and Mobile
johnsabraham
New Member
Posts: 5
Joined: Fri Jul 23, 2021 4:26 am

Sign-in window just "spins", is stuck

Postby johnsabraham » Fri Jul 23, 2021 4:54 am

Edition Windows 10 Home
Version 20H2
Installed on ‎2021-‎03-‎17
OS build 19042.1110
Experience Windows Feature Experience Pack 120.2212.3530.0


There must have been an automatic update this week because the application displays "Signed in as <My Name>"; a green, circled check mark, and a spinning circle. The Church background image (of the Saviour) is also displayed, and the version number "V 5.2.10.0". As kmstewar said below, I've been using this for a while. I currently use it in Zoom meetings for hymns, training, and supporting discussion, so my need is urgent as meetings are multiple and weekly.

Thanks for any support you can offer.
Attachments
LDSSupport_GospelLibrary_SpinningSignin_20210723.png
LDSSupport_GospelLibrary_SpinningSignin_20210723.png (98.39 KiB) Viewed 148 times

johnsabraham
New Member
Posts: 5
Joined: Fri Jul 23, 2021 4:26 am

Re: Sign-in window just "spins", is stuck

Postby johnsabraham » Mon Aug 02, 2021 3:52 am

So, I posted this two weeks ago (?) Does this mean that the Petawawa Branch is the ONLY unit that is experiencing this problem?

johnsabraham
New Member
Posts: 5
Joined: Fri Jul 23, 2021 4:26 am

Re: Sign-in window just "spins", is stuck

Postby johnsabraham » Mon Aug 02, 2021 4:54 am

RESOLVED: I have resolved the issue by performing a Reset from the WIN 10 Start Menu (Gospel Library(right-click|More|App Settings(left-click)) Then,
Terminate
Reset
Note the warnings concerning data loss


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