Family History Center Computers

Issues related to the use and operation of Family History Centers
lajackson
Community Moderators
Posts: 10033
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Family History Center Computers

Postby lajackson » Mon Jan 04, 2021 4:36 am

BEWilson wrote:Would you suggest another software that would be more appropriate? I have been asked by the Stake to find a solution for our two FHCs.

You might try checking with the Family History Department. I am sure they will be able to tell you what, if any, software is approved for this purpose.

drepouille
Senior Member
Posts: 2676
Joined: Sun Jul 01, 2007 5:06 pm
Location: Plattsmouth, NE
Contact:

Re: Family History Center Computers

Postby drepouille » Mon Jan 04, 2021 5:52 am

Exactly my thought. Call FHC Support.
Dana Repouille, Plattsmouth, Nebraska

BEWilson
New Member
Posts: 16
Joined: Mon Feb 10, 2014 4:22 pm

Re: Family History Center Computers

Postby BEWilson » Mon Jan 04, 2021 10:33 am

Will do, thank you for the suggestion

russellhltn
Community Administrator
Posts: 30303
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Family History Center Computers

Postby russellhltn » Mon Jan 04, 2021 10:59 am

I do see TeamViewer as a install in the FHC portal, but the language makes me think it might be for FHC support to connect, rather than for the FHC itself to use.

I'd also recommend calling FHC Support. However, you'll have to get past the service missionaries who (in my experience) may be happy to make up answers and will resist all efforts to have the call escalated to the actual staff.

You could try installing TeamViewer from the FHC Portal and if it allows you to do what you want to do, you're probably OK. If not, then that's probably your answer.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


Return to “Family History Centers”

Who is online

Users browsing this forum: No registered users and 1 guest