Setting IP address for printers

Issues related to the use and operation of Family History Centers
New Member
Posts: 27
Joined: Sat Jul 06, 2013 7:11 pm

Setting IP address for printers

Postby ksteurer » Wed Jul 10, 2013 6:16 am

I am the STS in the stake. The facility manager for our stake changed out the Firewall yesterday at one of our buildings that also has the FHC in it. The firewall was changed to the latest recommended.

He relayed to me that because of that the ip address will need to be reset for the FHC printer, and that he was not familiar enough to do this. Could I get some help knowing what that might mean and how I can do this for the FHC?


Community Moderators
Posts: 3183
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

Re: Setting IP address for printers

Postby techgy » Wed Jul 10, 2013 11:33 am

If the FHC and other pc's in the building are using Dynamic IP addressing (DHCP) and not assigning static IP's then you don't need to do anything. If, on the otherhand, the printers and computers have been assigned static IP's then each of those devices will need to be given a new static IP or else switch to Dynamic (DHCP).

Community Administrator
Posts: 28496
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Setting IP address for printers

Postby russellhltn » Wed Jul 10, 2013 12:26 pm

I'd advise that printers be given a static IP. That way the other computers can find them. (Note, you'll probably have to reset all the computers to use the new IP address as well.) Also, Lexmark printers in a FHC are on a program where they are supposed to be monitored and new supplies are sent automatically when it runs low. That also means the printers have to be re-registered with the program.

Off hand I don't see a print-out of instructions, so I'll say you need to call headquarters: 866-406-1830.
Have you searched the Help Center? Try doing a Google search and adding "" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

New Member
Posts: 5
Joined: Mon Dec 06, 2010 10:40 am
Location: Salt Lake City, UT, USA

Re: Setting IP address for printers

Postby BroderickC » Wed Jul 10, 2013 2:45 pm


With the FHCs in North America we have been deploying Lexmark printers under a managed print solution. In order for us to detect low toner and other alerts, we need to have the printers configured with a static IP address. Without knowing what center you're referring to, it's difficult to tell you exactly how to configure the devices you have, but the configuration is fairly similar across the board. Below are the instructions for configuring an x466 MFP.

To change the IP address used by the Lexmark x466 printer:

On the printer screen, select Menus.
Select Network/Ports, then Standard Network.
Select TCP/IP, then IP Address.
Enter the static IP address you are using for the printer.
Press Submit.

Once you configure the devices with the new IP addresses, you'll need to notify FamilySearch by submitting a registration form for each device at

If you need additional support, please call FamilySearch at 866-406-1830. They are available 24x7.

User avatar
Senior Member
Posts: 2157
Joined: Fri Jan 19, 2007 1:55 pm
Location: Syracuse, UT

Re: Setting IP address for printers

Postby johnshaw » Thu Jul 11, 2013 8:30 am

If you access and login... choose Get Help - Product Support and search for Lexmark printer install you will see some very good documentation for your issue. (that is a shortcut to the link)
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense

New Member
Posts: 27
Joined: Sat Jul 06, 2013 7:11 pm

Re: Setting IP address for printers

Postby ksteurer » Sat Jul 13, 2013 10:26 am

Thank you for all the help with this question!


Return to “Family History Centers”

Who is online

Users browsing this forum: No registered users and 1 guest