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FHC Application Finder

Posted: Mon Apr 10, 2017 1:13 pm
by Rick.Winterton
I used to be able to install various software packages using the FHC Application Finder. Now, on *all* of the FHC computers in my stake, when I launch that, the first screen says "This install is ONLY for official Family History Centers sponsored by FamilySearch. Continue?". I click "OK" and an error box pops up with the message, "Tivoli is not installed and is a requirement. Exiting." I know Tivoli was installed at one time (BES Client and BES Client Helper are both running).

Can any one enlighten me as to what's going on?

R Winterton
Stake Clerk/Stake Technology Specialist

Re: FHC Application Finder

Posted: Mon Apr 10, 2017 1:22 pm
by Biggles
Sometimes it is necessary to reinstall Tivoli. I had this same problem on a brand new FHC imaged computer.
Go to this link https://familysearch.org/remote/centers.html and download the latest version.

Re: FHC Application Finder

Posted: Mon Apr 10, 2017 1:46 pm
by Rick.Winterton
I reinstalled Tivoli from the link (tried on two computers), and the problem did not go away. I'll call the help desk.

Thanks,

Re: FHC Application Finder

Posted: Mon Apr 10, 2017 2:54 pm
by russellhltn
Are these computers at a FHC with a 10.x.x.x IP address? I'm wondering if it's testing to see if the computer is on the church's VPN network.

Re: FHC Application Finder

Posted: Mon Apr 10, 2017 2:57 pm
by Rick.Winterton
Yes. They are.

Re: FHC Application Finder

Posted: Thu Apr 20, 2017 9:11 am
by kathiekchristensen
Did you figure this out? We are having the same problem at our center.

Re: FHC Application Finder

Posted: Thu Apr 20, 2017 9:15 am
by Rick.Winterton
No, I haven't. It's on my TO DO list to call the GSD.

Re: FHC Application Finder

Posted: Sat Apr 22, 2017 9:03 am
by jabastow
I have a similar issue if anyone finds the solution. When I logon as administrator, I can use all of the premium sites, but if I logon as the Patron user, it gives me the error message that "Tivoli is not installed....". Any ideas?

Re: FHC Application Finder

Posted: Sat Apr 22, 2017 10:15 am
by russellhltn
jabastow wrote:I have a similar issue if anyone finds the solution. When I logon as administrator, I can use all of the premium sites, but if I logon as the Patron user, it gives me the error message that "Tivoli is not installed....". Any ideas?

Since generally applications must be installed while logged in as administrator, I'm not sure as this is a problem. Patrons should not be installing things on the FHC computer.

Re: FHC Application Finder

Posted: Sat Apr 22, 2017 10:38 am
by Biggles
russellhltn wrote:
jabastow wrote:I have a similar issue if anyone finds the solution. When I logon as administrator, I can use all of the premium sites, but if I logon as the Patron user, it gives me the error message that "Tivoli is not installed....". Any ideas?

Since generally applications must be installed while logged in as administrator, I'm not sure as this is a problem. Patrons should not be installing things on the FHC computer.

When logged in as a Patron, they should be able to access the premium sites. I think jabastow is saying that this isn't happening. He doesn't mention anything about installing programs.