Can't donate online

Discussions about the Online Donation system.
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SparkyMartin
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Re: Can't donate online

Postby SparkyMartin » Tue Sep 29, 2015 1:02 pm

sasgrw wrote:Yes, she does (have an e-mail address associated with her account). I sent a follow-up posting regarding this but I don't see it on this thread. Not sure what happened to it. We tried a different browser and it worked fine so I think we might have a cookie issue with the browser that's not working. I haven't looked into it further, though.

Is she at least 13 years old?

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sasgrw
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Re: Can't donate online

Postby sasgrw » Tue Sep 29, 2015 1:19 pm

SparkyMartin wrote:Is she at least 13 years old?

Yes

Spencecluff2
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Re: Can't donate online

Postby Spencecluff2 » Wed Oct 07, 2015 9:17 am

I have added my account twice but I receive a notice saying that my account can't be located. Can anyone help me with this issue?

russellhltn
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Re: Can't donate online

Postby russellhltn » Wed Oct 07, 2015 10:15 am

Spencecluff2 wrote:I have added my account twice but I receive a notice saying that my account can't be located. Can anyone help me with this issue?

What do you mean by "added"? If you mean create a LDS Account, you might need to wait a hour or so before it's usable everywhere.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Bluebird45
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Re: Can't donate online

Postby Bluebird45 » Tue Oct 27, 2015 12:01 pm

My husband wants to get his own LDS Account so he can do our donations in his name. However, he's declined each time he tries to register because he's "already registered." Apparently he's linked to MY account. I want our accounts to be separate where we each have our own account. How can we get this done?

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sasgrw
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Re: Can't donate online

Postby sasgrw » Tue Oct 27, 2015 12:04 pm

Do you have separate email addresses?

Bluebird45
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Re: Can't donate online

Postby Bluebird45 » Tue Oct 27, 2015 12:16 pm

Yes we do.

russellhltn
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Re: Can't donate online

Postby russellhltn » Tue Oct 27, 2015 12:26 pm

Bluebird45 wrote:My husband wants to get his own LDS Account so he can do our donations in his name. However, he's declined each time he tries to register because he's "already registered." Apparently he's linked to MY account.


I'd suggest going to ldsaccount.lds.org and checking the MRN on your account. It's possible you're using his MRN and that's why he can't create a member account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Bluebird45
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Re: Can't donate online

Postby Bluebird45 » Tue Oct 27, 2015 12:30 pm

Thanks. We'll look into that.

Bluebird45
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Re: Can't donate online

Postby Bluebird45 » Tue Oct 27, 2015 12:37 pm

Checked my membership and registration info. My account is in my name with my email address. My husband has his own email address, but I still can't register him using his membership number. A puzzle.


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