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Re: Can't donate online

Posted: Tue Oct 27, 2015 12:38 pm
by Bluebird45
Should I use his email address for the membership email address even on my account? Right now my email address shows up for both the personal and membership in my account.

Re: Can't donate online

Posted: Tue Oct 27, 2015 12:41 pm
by Bluebird45
We'll just ask our ward clerk how to proceed. Thanks for looking into this issue for me.

Re: Can't donate online

Posted: Tue Oct 27, 2015 12:50 pm
by sasgrw
And it says it can't register him because he's already registered? Any chance that error is correct? Maybe he is registered. Have you tried clicking on the "Forgot your user name?" or "Forgot your password?" links?

Re: Can't donate online

Posted: Tue Oct 27, 2015 12:54 pm
by russellhltn
Bluebird45 wrote:but I still can't register him using his membership number. A puzzle.


Use the "Forgot Username" link and his MRN to find out what account it's linked to. He may have created it (perhaps for a different church site) and forgot about it.

Re: Can't donate online

Posted: Tue Oct 27, 2015 10:43 pm
by mevans
Definitely try the recovery options. If all else fails, you can try contacting LDS Account support.

Go here:
https://ldsaccount.lds.org/help/showAllQuestions

If you don't see an answer to your question, then click on the link "I didn't find an answer to my question." and you'll get an option to contact LDS Account support.

Re: Can't donate online

Posted: Wed Oct 28, 2015 10:33 pm
by kathrynk4
When I go to My Ward > Donations, I get a modal box with this message in it:

The unit you belong to does not support online donations. Please select a country that you want your donations to go to.

When I select the country (USA, which is the only option in the menu) and click Continue, it just cycles me back to the same modal box.

I am having the exact same issue as described above. Was there ever a resolution on how to fix this?

Re: Can't donate online

Posted: Thu Oct 29, 2015 12:21 am
by russellhltn
kathrynk4 wrote:When I go to My Ward > Donations, I get a modal box with this message in it:

The unit you belong to does not support online donations. Please select a country that you want your donations to go to.


Check your email settings. Go to ldsaccount.lds.org, select "Contact Settings" on the left side. Make sure the first field (Email Address) has a current valid verified email address.

Re: Can't donate online

Posted: Wed Nov 04, 2015 5:45 pm
by deveechurchy
I'm having the same exact problem! I'm using a mac. I've tried switching the user agent to internet explorer, chrome, etc, but no luck. Please help!

Re: Can't donate online

Posted: Wed Nov 04, 2015 6:26 pm
by jdlessley
deveechurchy wrote:I'm having the same exact problem! I'm using a mac. I've tried switching the user agent to internet explorer, chrome, etc, but no luck. Please help!

Have you followed the instructions russellhltn provided in the post just before yours?

Re: Can't donate online

Posted: Wed Nov 04, 2015 10:25 pm
by deveechurchy
jdlessley wrote:
deveechurchy wrote:I'm having the same exact problem! I'm using a mac. I've tried switching the user agent to internet explorer, chrome, etc, but no luck. Please help!

Have you followed the instructions russellhltn provided in the post just before yours?


Yes, it has my valid email address, but still won't work.