Updating LDS Account Information

Discussions about the Online Donation system.
tuniloafunaki16
New Member
Posts: 3
Joined: Tue Sep 06, 2016 1:05 pm

Re: Updating LDS Account Information

Postby tuniloafunaki16 » Wed Sep 07, 2016 7:28 pm

I have tried all options on the help centre - I have a previous account years before and don't remember my password and username, I have tried to recover all options to retain them both but all of the options says that its unavailable for the account including email - MRN and mobile number....

I have set up a new account as not a member and have tried to add my MRN to the account, what come up is that the MRN is already existing in another account which is my old account that I cannot retain have tried in all my power to fix this issue on my end but somehow the issues is still not resolved with all the links LDS has provided...

Can the specialist in this field somehow rest the account or delete previous account so that I can add my MRN to my account

This would be much appreciated!

Regards

User avatar
sbradshaw
Senior Member
Posts: 4443
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Updating LDS Account Information

Postby sbradshaw » Thu Sep 08, 2016 9:40 pm

What message or error do you get when you try to recover with your membership record number?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

rbsalisbury
New Member
Posts: 1
Joined: Sun Sep 11, 2016 10:16 am

Re: Updating LDS Account Information

Postby rbsalisbury » Sun Sep 11, 2016 10:23 am

I updated our couple's photo several months ago, and received a "tag" that says "pending approval". How long will that take? Is there a way to hurry it along? Thank you, Renae Salisbury

russellhltn
Community Administrator
Posts: 26367
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Updating LDS Account Information

Postby russellhltn » Sun Sep 11, 2016 11:42 am

rbsalisbury wrote:I updated our couple's photo several months ago, and received a "tag" that says "pending approval". How long will that take? Is there a way to hurry it along? Thank you, Renae Salisbury

Talk to your ward clerk. They're the ones that approve.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

hannahsongp
New Member
Posts: 1
Joined: Mon Sep 19, 2016 4:05 pm

Re: Updating LDS Account Information

Postby hannahsongp » Mon Sep 19, 2016 4:08 pm

I am trying to put my membership record onto my new account and when I do, it says that there was a previous account which I don't remember the password and the username to the account. What can I do??

lajackson
Community Moderators
Posts: 8625
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Updating LDS Account Information

Postby lajackson » Mon Sep 19, 2016 8:10 pm

hannahsongp wrote:I am trying to put my membership record onto my new account and when I do, it says that there was a previous account which I don't remember the password and the username to the account. What can I do??

Instead of signing in, I would suggest you use the Forgot your username option and recover your old account using your membership record number and date of birth. Once you have recovered that account, you can work with your ward clerk to contact the Global Service Center and delete or combine the second account as needed.

farisjay
New Member
Posts: 1
Joined: Thu Oct 27, 2016 8:24 am

Re: Updating LDS Account Information

Postby farisjay » Thu Oct 27, 2016 8:26 am

I received and email no's gotification that my password had been changed, yet when I when into LDS.org and signed in, it accepted my password, is there something else going on I need to be aware of?

lajackson
Community Moderators
Posts: 8625
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Updating LDS Account Information

Postby lajackson » Thu Oct 27, 2016 3:30 pm

farisjay wrote:I received and email no's gotification that my password had been changed, yet when I when into LDS.org and signed in, it accepted my password, is there something else going on I need to be aware of?

There appears to be a bug in the system causing those emails to be sent. If your sign in and password still work, you should be just fine and do not need to do anything further.

davidhwebb
New Member
Posts: 1
Joined: Sat Nov 19, 2016 8:13 am

Re: Updating LDS Account Information

Postby davidhwebb » Sat Nov 19, 2016 8:18 am

My wife and I were released from an inner city service mission this past summer but both our home stake and our old inner city stake still appear on LDS.org and My LDS Tools app. How do we get the inner city stake information taken off these?

lajackson
Community Moderators
Posts: 8625
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Updating LDS Account Information

Postby lajackson » Sat Nov 19, 2016 9:53 am

davidhwebb wrote:My wife and I were released from an inner city service mission this past summer but both our home stake and our old inner city stake still appear on LDS.org and My LDS Tools app. How do we get the inner city stake information taken off these?

Your inner city stake, or one of their wards, probably created an out-of-unit record for you. Ask them to please release you from your callings in that stake or ward and then delete the out-of-unit record for each of you. That is what allowed you to see information from the inner city stake and, of course, you no longer need it.


Return to “Online Donations”

Who is online

Users browsing this forum: No registered users and 1 guest