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Updating LDS Account Information

Posted: Tue Oct 06, 2015 11:28 am
by LDSAccountTech
There two ways to update information on the LDS Account:

First, go to https://ldsaccount.lds.org/ and sign in with your login credentials. Once logged in, you will be able to change and update the following:
    Username (note, you can only successfully change your LDS Account username if the preferred username isn't already taken by another individual)
    Password (under the 'Security Settings' portion)
    E-mail Address (this e-mail address is the primary address for the account [for church employees, missionaries, and volunteers, whose accounts are workforce-enabled, this e-mail is also the main e-mail your password-reset notifications will be sent to)
    Phone Number (basic contact information)
    Security Questions and Answers (answers ARE case-sensitive)
    Password Recovery Options (often, if username or password needs to be reset, the site won't allow the recovery unless these options are specified [usually e-mail, phone, MRN])
    Workforce Information (for employees, missionaries, and volunteers)
    Preferred Display Name (how your name will display on LDS sites and programs)

Second, for membership changes, contact your ward clerk; he can alter the following portions of your membership record (some of which will show on the LDS Account):
    Name (as shown on your membership record [note, this is NOT the same as your preferred name on the LDS Account])
    Address (as shown on LDS Tools, ward directories, etc.)
    Membership Record Number (if the MRN is incorrect, or if you need to verify the number)
    Date-of-Birth (mainly for verification purposes)
    Contact Information (e-mail and phone numbers that show in public places, such as Tools and ward directories)

Re: Updating LDS Account Information

Posted: Tue Oct 06, 2015 11:35 am
by russellhltn
You should be able to edit your own contact information using the Directory. This may not work if you're shown as a child in the family.

Re: Updating LDS Account Information

Posted: Thu Oct 15, 2015 2:40 pm
by LDSAccountTech
The phone number and email address in Contact Settings for the LDS Account, are for password recovery only. Although the LDS Account primary email and the LDS.ORG (Directory) email are synchronized automatically, the system looks to the LDS Account Primary email for username and password recovery.

Note: The Email address and Phone Number (must be able to receive text messages), must be validated. Otherwise they are not available to use recover a username or to reset a password.

Due to restrictions for Full-time Missionaries, and using email; if a missionary forgets their password, their MRN and Date of Birth, is the only available method to reset their account password.

Re: Updating LDS Account Information

Posted: Mon Jan 25, 2016 6:57 pm
by JoshGraham
Who can update MRN under the membership portion of Account Settings? When I created my account I did not include my MRN. The instruction under the membership instructs me to update the MRN. When I put in the MRN and click Save I get the error message that the MRN or birth date are incorrect or the account has been created. Can I update the MRN or do I need to have someone else do that?

Re: Updating LDS Account Information

Posted: Mon Jan 25, 2016 7:00 pm
by russellhltn
You should be able to update it if you have the correct MRN. (You might want to check the source. Temple recommends are not always accurate.)

You could also have an account you've forgotten about. You can try the "lost username" link and enter your MRN to see what you come up with.

Re: Updating LDS Account Information

Posted: Sun Jan 31, 2016 3:56 pm
by SnickerDoodlebug
I have updated my membership record number, but when I go to request a copy of my patriarchal blessing, it says not available under the MRN and won't let me type anything in. How can I get a copy?

Re: Updating LDS Account Information

Posted: Sun Jan 31, 2016 4:02 pm
by russellhltn
SnickerDoodlebug wrote:I have updated my membership record number, but when I go to request a copy of my patriarchal blessing, it says not available under the MRN and won't let me type anything in. How can I get a copy?

It's possible that after updating ldsaccount.lds.org, it may take some time before other parts of the system will see the updated information. Give it a few hours, or even a day and try again.

Re: Updating LDS Account Information

Posted: Wed Feb 03, 2016 8:06 am
by stevenseow
I am unable to include my mobile number in my LDS account information as Singapore (+65) is missing from the countries listed.

Can the list be updated?

Who changed my phone number?

Posted: Wed Feb 03, 2016 12:39 pm
by wydonnaandersen
Just received an email saying my phone number had been changed and would no longer be associated with my account. How did that happen? My correct number is [redacted] and I did not change it. I was talking with a FHC trainer but that should not have precipated the number change. So what is going on? Please note the info in my account in FS is current and correct.

Re: Who changed my phone number?

Posted: Wed Feb 03, 2016 1:33 pm
by russellhltn
wydonnaandersen wrote:Just received an email saying my phone number had been changed and would no longer be associated with my account. How did that happen? My correct number is [redacted] and I did not change it.

I've removed your number as this is a public forum.

I'd suggest you go to ldsaccount.lds.org and check the mobile number that's shown in there and correct it as necessary. I'm not sure why your number would have changed, but the main thing is to make sure it's correct.