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Re: How to delete a second account checking account for tithing donations?

Posted: Sun Jan 07, 2018 1:52 pm
by lajackson
sadie1 wrote:How do I delete a second checking account for tithing donations?
At online Donations, select Settings and scroll down to Donation Accounts. Click the trash can at the top right of the account you wish to remove.

Re: How to delete a second account checking account for tithing donations?

Posted: Thu Apr 16, 2020 8:50 pm
by GordonEsplin
Did not work for me. I followed all steps, but upon clicking the trash can I received an error message that the account was in use in a pending donation. Not true. That account does not even exist. Has not been used for months.

Re: How to delete a second account checking account for tithing donations?

Posted: Thu Apr 16, 2020 9:39 pm
by jdlessley
Normally if there are any pending transactions the account cannot be deleted. But in this case there may be another reason that is preventing it from being deleted. Talk to your ward clerk and ask him to get you the Global Service Department (GSD) telephone number. When you call them make sure you have your MRN and the account information (institution name, routing number, account number) available.

Re: How to delete a second account checking account for tithing donations?

Posted: Thu Jun 11, 2020 10:47 am
by wachphil
I talked to my ward clerk, and then with the GSD number I reached a gentleman who listened to my story, took the MRN and the "dead" account number I wanted removed. However, I still receive your error message and can't use the trash can to delete that account number. Help center too general. This was yesterday, so I'll give y'all a couple more days to fix this for me. Please.

Re: How to delete a second account checking account for tithing donations?

Posted: Thu Jun 11, 2020 11:29 am
by russellhltn
wachphil wrote:I talked to my ward clerk, and then with the GSD number I reached a gentleman who listened to my story, took the MRN and the "dead" account number I wanted removed. However, I still receive your error message and can't use the trash can to delete that account number. Help center too general. This was yesterday, so I'll give y'all a couple more days to fix this for me. Please.
There's no one here who can do that. You'll need to call GSD back.

Re: How to delete a second account checking account for tithing donations?

Posted: Thu Jun 11, 2020 11:13 pm
by jdlessley
Make sure the account you are trying to remove is not the default account. If it is then change the default account to another account before trying to delete it.

Re: How to delete a second account checking account for tithing donations?

Posted: Mon Sep 13, 2021 4:08 pm
by jacquelinejoyceminer
Dear Sir or Madam,

RE online church donation changes of banks and account numbers and changes of routing numbers ...please make the following changes to my online account

The old or previous Bank acc number was [removed] and the previous/old routing number was this routing old number (not to be ever used again is) [more personal information removed]

Re: How to delete a second account checking account for tithing donations?

Posted: Mon Sep 13, 2021 5:11 pm
by russellhltn
jacquelinejoyceminer wrote: Mon Sep 13, 2021 4:08 pm RE online church donation changes of banks and account numbers and changes of routing numbers ...please make the following changes to my online account

The old or previous Bank acc number was [removed] and the previous/old routing number was this routing old number (not to be ever used again is) [more personal information removed]
You can add your new account yourself. Once you do so, you can removed the old one.