Online Donation ERROR

Discussions about the Online Donation system.
aaron.grames
New Member
Posts: 2
Joined: Sun Nov 17, 2013 7:40 am

Online Donation ERROR

Postby aaron.grames » Tue Nov 20, 2018 11:57 am

For some reason my tithing payment was processed twice to my bank account.

Is there someone I can contact to get this fixed and reversed?

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Online Donation ERROR

Postby russellhltn » Tue Nov 20, 2018 12:12 pm

Donation > Help > FAQ seems to indicate that you should contact your ward clerk to make corrections to the donations. I'd ask him to look into the double-processing. He'll probably have to call support for instructions.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

sandyslifer
New Member
Posts: 1
Joined: Tue Nov 20, 2018 4:30 pm

Re: Online Donation ERROR

Postby sandyslifer » Tue Nov 20, 2018 4:39 pm

My donation was taken from my account twice this month. Once on Sunday and again on Monday. November 18 & 19.
Can this be fixed? It’s a lot of money.

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Online Donation ERROR

Postby russellhltn » Tue Nov 20, 2018 4:52 pm

Please see the response before your post.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

dannyhansen62
New Member
Posts: 1
Joined: Thu Feb 14, 2019 3:44 pm

Tithing payment was taken from checking account not on the payment list

Postby dannyhansen62 » Thu Feb 14, 2019 3:53 pm

I paid my tithing on 2/11 and the payment was deducted from my checking account, but it not showing up online as being paid. how do I get this corrected?

davesudweeks
Senior Member
Posts: 1434
Joined: Sun May 09, 2010 8:16 pm
Location: Oklahoma, USA

Re: Tithing payment was taken from checking account not on the payment list

Postby davesudweeks » Thu Feb 14, 2019 7:19 pm

dannyhansen62 wrote:I paid my tithing on 2/11 and the payment was deducted from my checking account, but it not showing up online as being paid. how do I get this corrected?

I suggest you ask your clerk to look into it. He should be able to see both online and in-person donations for every member of your ward/branch. If he needs, he can reach out to the Stake Clerk for assistance or the Global Service Center.

russellhltn
Community Administrator
Posts: 26656
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Tithing payment was taken from checking account not on the payment list

Postby russellhltn » Thu Feb 14, 2019 8:50 pm

dannyhansen62 wrote:I paid my tithing on 2/11 and the payment was deducted from my checking account, but it not showing up online as being paid. how do I get this corrected?

How did you donate? If it was something other than on-line, both the donation and your account have to be linked to the same Membership Record Number before it will show on-line.

This could be a failure of the ward to connect the donation to your membership record, or could be your account isn't connected.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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