Can't enter account number

Discussions about the Online Donation system.
russellhltn
Community Administrator
Posts: 26665
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't enter account number

Postby russellhltn » Thu Jan 03, 2019 10:33 am

1) Is this a US bank (I'm assuming you're in the US)?
2) If you're looking at a check, make sure you're not adding the check number to your bank number.
3) If you're looking at a card, that may not be a checking account number but a credit-card like number that's linked to your account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

scgallafent
Church Employee
Church Employee
Posts: 2121
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Can't enter account number

Postby scgallafent » Thu Jan 03, 2019 3:04 pm

smackfam5 wrote:I'm having trouble setting up the donation site. My checking account number is 14 numbers long but it says it should only be 9. What do I do?

Bank routing numbers in the US are nine digits long. Check to make sure that you aren't putting the account number in the field intended for the routing number.


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