A few months back an online payment meant for my son's missionary account was made to the General Mission fund instead.
I don't know how the general fund was selected instead of my son's account. I've made several payments and I know I always need to select my son.
Anyway, anyone know how I can get this corrected? The ward clerk doesn't know but I'm sure he's working on it.
Donation made to General Mission fund instead of my son's mission fund
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Re: Donation made to General Mission fund instead of my son's mission fund
The ward clerk/ward financial clerk will need to fix it. I believe he can edit the donation within MLS, maybe LCR.
Otherwise, he can contact support.
Otherwise, he can contact support.
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Re: Donation made to General Mission fund instead of my son's mission fund
If the donation was made in the previous year the ward clerk will need to contact support to get the donation category changed. He can only make changes to the current year donation's category.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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Re: Donation made to General Mission fund instead of my son's mission fund
I just opened a 2019 online donation of a member of my ward and clicked the Adjust button. It looks as though I am able to adjust a 2019 online donation, although I really don't want to click the Save button to test that theory.
More interestingly to me, I wonder if the clerks were monitoring your son's mission account, so they could alert you to an apparent shortfall? They should be reviewing all mission accounts at least once each month when they review the unit financial statement.
More interestingly to me, I wonder if the clerks were monitoring your son's mission account, so they could alert you to an apparent shortfall? They should be reviewing all mission accounts at least once each month when they review the unit financial statement.
Dana Repouille, Plattsmouth, Nebraska
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Re: Donation made to General Mission fund instead of my son's mission fund
I have the same issue and since I paid online our finance clerk said he couldn’t fix it. Is there anything I can do?
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Re: Donation made to General Mission fund instead of my son's mission fund
More likely, he doesn't know how to. He may need to contact support.jendanmeg wrote:our finance clerk said he couldn’t fix it.
The Help file for the donation section says to contact the clerk in the case of donating to the wrong category.
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Re: Donation made to General Mission fund instead of my son's mission fund
Your ward clerk should be able to go into the donation batch just as if it were a local Sunday donation batch. There, he should be able to change the category of the donation. If he is not able to figure it out, he should contact his stake clerk for assistance.jendanmeg wrote:I have the same issue and since I paid online our finance clerk said he couldn’t fix it. Is there anything I can do?
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Re: Donation made to General Mission fund instead of my son's mission fund
When was the donation made? If it was just recently, it may not have been processed yet (which would explain why the clerk couldn't fix it). In which case, you may want to cancel it and make a new donation.
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Re: Donation made to General Mission fund instead of my son's mission fund
This was resolved. The ward clerk contacted support and they either fixed it or told him how to fix it.
In my case, I made the payment in November and didn't discover the issue until February. By that time "the books" were closed for the previous year and someone needed to perform magic to fix it.
In my case, I made the payment in November and didn't discover the issue until February. By that time "the books" were closed for the previous year and someone needed to perform magic to fix it.