Tithing Reversal and Reprocessing

Discussions about the Online Donation system.
penelope.malu
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Joined: Wed Sep 16, 2020 5:54 am

Tithing Reversal and Reprocessing

Postby penelope.malu » Wed Sep 16, 2020 5:59 am

Hi

I paid my tithing online but the bank processed the transaction a day earlier than normal. As a result the transaction failed and was reversed.

Will the church automatically try and take the payment again or do I need to do another tithing request online?

Thanks

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Tithing Reversal and Reprocessing

Postby jdlessley » Wed Sep 16, 2020 7:04 am

A donation is only processed once. After it is rejected, or in this case reversed, it would have to be resubmitted.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Tithing Reversal and Reprocessing

Postby russellhltn » Wed Sep 16, 2020 10:03 am

My understanding is that if the transaction fails, it is canceled.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

chuggk
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Joined: Mon Nov 30, 2020 1:49 pm

Re: Tithing Reversal and Reprocessing

Postby chuggk » Mon Nov 30, 2020 2:07 pm

I made a donation earlier this month and it reversed on me about two weeks later.
The reason for reversal was an incorrect bank account number.
I checked my account number and it was correct initially.
The number it reversed on was not the number of the account given previously.
I resubmitted my donation today. Please let me know if there is a problem.
Thanks

rmrichesjr
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Tithing Reversal and Reprocessing

Postby rmrichesjr » Mon Nov 30, 2020 2:18 pm

chuggk wrote:I made a donation earlier this month and it reversed on me about two weeks later.
The reason for reversal was an incorrect bank account number.
I checked my account number and it was correct initially.
The number it reversed on was not the number of the account given previously.
I resubmitted my donation today. Please let me know if there is a problem.
Thanks


This is a user-to-user discussion forum. Most likely, nobody with any specific assignment related to online donations will see this thread. I would suggest using these steps, in order, to verify that your donation went through:

    1) Check the Donation History page to make sure it shows;
    2) Contact your ward or branch (finance) clerk and ask him to verify the donation went through;
    3) Ask your ward or branch clerk for the phone number to contact the Global Service Center.

RachealHGrimes
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Posts: 1
Joined: Mon Dec 07, 2020 12:06 pm

Re: Tithing Reversal and Reprocessing

Postby RachealHGrimes » Mon Dec 07, 2020 12:10 pm

My donation was reversed with the reasoning being "Account Closed" what is it talking about, what account. I use my card all the time so it isn't closed and I am a standing member so Why was it reversed?

russellhltn
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Posts: 30050
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Tithing Reversal and Reprocessing

Postby russellhltn » Mon Dec 07, 2020 12:26 pm

RachealHGrimes wrote:My donation was reversed with the reasoning being "Account Closed" what is it talking about, what account. I use my card all the time so it isn't closed and I am a standing member so Why was it reversed?

I'm not sure what country you're in, but in the US, only checking and savings accounts are supported. I don't think any cards are.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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