No able to send my donation

Discussions about the Online Donation system.
marciogabbai
New Member
Posts: 1
Joined: Wed Jan 13, 2021 8:25 pm

No able to send my donation

Postby marciogabbai » Wed Jan 13, 2021 8:33 pm

After describing the donation values and reviewing information, when sending the donation, appears that my donation can not be sent and saved.

I do online donations for more than 4 years.

Someone can help me?
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russellhltn
Community Administrator
Posts: 30050
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: No able to send my donation

Postby russellhltn » Wed Jan 13, 2021 8:48 pm

Moderator note: Translation of the error message "There was an error trying to save your donation."

Have you tried submitting on a different day? The servers might have been down at that time.

Before doing another submission, check the history to make sure the prior attempt actually failed.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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