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iPad Issues

Posted: Thu Feb 13, 2020 4:23 pm
by janetdeniseprice
Is anyone else having problems with the app loading correctly on an iPad?

It loaded on my husband’s iPad with no problems but only half of the app is showing on mine. Circles and my Profile are not showing. It is not a matter of increasing the size. They just aren’t there. The bottom of the screen shows a loading bar for the 2017 Youth Theme album.

The app is working fine on my iPhone.

Re: iPad Issues

Posted: Thu Feb 13, 2020 5:01 pm
by russellhltn
janetdeniseprice wrote:Circles and my Profile are not showing.


Are you sure you're logged in?

Re: iPad Issues

Posted: Thu Feb 13, 2020 6:45 pm
by janetdeniseprice
Actually, I could not log in which was part of the issue. However, I was just at our weekly YW/YM activity and someone solved the problem. The app needs to be opened with the iPad in a Portrait “view” if that makes sense. The iPad cannot be locked in a landscape view and the app opened.

Re: iPad Issues

Posted: Fri Feb 14, 2020 7:41 am
by rjtolman
The current version does not have a version that is meant to run on an iPad.

It will work and it will run; but not optimized for an iPad.

only runs in portrait mode.