Circles and Gospel Living sign in issue

Any discussions around the Gospel Living App on various mobile devices.
rem1701e
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Joined: Tue May 18, 2010 6:32 pm
Location: Jerome, Idaho, USA

Circles and Gospel Living sign in issue

Postby rem1701e » Mon Feb 17, 2020 6:05 pm

I have been trying to get my 10-year old signed into the Gospel Living app. At first it signed him in but would not populate his name and info under “My Profile”. Circles would just sit saying they were being setup. I signed him out and since we get a message “Oops! Sign in failed for an unknown reason. Please try again.”

This in on an iPad running 13.3.1. I have tried on another iPad with the same results.

He is able to sign into Gospel Library, Tools, FamilySearch Tree and the Church website just fine.

russellhltn
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Location: U.S.

Re: Circles and Gospel Living sign in issue

Postby russellhltn » Mon Feb 17, 2020 6:14 pm

Does iOS have the option to completely delete all data out of an app? If so, I'd do that and try again.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

rem1701e
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Posts: 37
Joined: Tue May 18, 2010 6:32 pm
Location: Jerome, Idaho, USA

Re: Circles and Gospel Living sign in issue

Postby rem1701e » Wed Feb 19, 2020 7:16 am

It does and I have tried that. Still get the same message.

russellhltn
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Re: Circles and Gospel Living sign in issue

Postby russellhltn » Wed Feb 19, 2020 10:51 am

Does your password contain any symbols or punctuation? Anything besides just letters and numbers? The app may not encode them properly.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

rem1701e
New Member
Posts: 37
Joined: Tue May 18, 2010 6:32 pm
Location: Jerome, Idaho, USA

Re: Circles and Gospel Living sign in issue

Postby rem1701e » Wed Feb 19, 2020 11:11 am

It does use punctuation.

rem1701e
New Member
Posts: 37
Joined: Tue May 18, 2010 6:32 pm
Location: Jerome, Idaho, USA

Re: Circles and Gospel Living sign in issue

Postby rem1701e » Wed Feb 19, 2020 11:34 am

But I have another child that’s password also includes the same punctuation and he is able to login just fine. Could this be age related?

davesudweeks
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Posts: 1857
Joined: Sun May 09, 2010 8:16 pm
Location: Oklahoma, USA

Re: Circles and Gospel Living sign in issue

Postby davesudweeks » Wed Feb 19, 2020 11:41 am

rem1701e wrote:But I have another child that’s password also includes the same punctuation and he is able to login just fine. Could this be age related?

I'm older (empty nester, youngest kids returned from missions in 2018) and I can get in just fine. My PW does not include punctuation or special characters, but I don't think age is an issue. Due to my calling, I don't have access to any current circles except my immediate household.

russellhltn
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Posts: 29100
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Circles and Gospel Living sign in issue

Postby russellhltn » Wed Feb 19, 2020 12:16 pm

rem1701e wrote:But I have another child that’s password also includes the same punctuation and he is able to login just fine. Could this be age related?

Not age. Punctuation can do strange things. It's possible the other child has something around it so the system understands it correctly.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

scgallafent
Church Employee
Church Employee
Posts: 2552
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Circles and Gospel Living sign in issue

Postby scgallafent » Wed Feb 19, 2020 1:12 pm

russellhltn wrote:
rem1701e wrote:But I have another child that’s password also includes the same punctuation and he is able to login just fine. Could this be age related?

Not age. Punctuation can do strange things. It's possible the other child has something around it so the system understands it correctly.

I have also seen situations on Android where the keyboard automatically inserts a space after certain punctuation characters so that there is an unintended space in the password that is sent.

rem1701e
New Member
Posts: 37
Joined: Tue May 18, 2010 6:32 pm
Location: Jerome, Idaho, USA

Re: Circles and Gospel Living sign in issue

Postby rem1701e » Wed Feb 19, 2020 5:52 pm

I am on iOS. I am using the iOS keychain username and password autofill, which has worked with other church apps and the church website just fine.


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