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Study Notebooks Suddenly Empty

Posted: Sat Dec 15, 2012 7:05 am
by dunnigandf
When I logged in just now, each of my study notebooks was empty! The names were still there but they all showed (0) items and when I checked, there is nothing there.

What happened and how do I get the contents of my study notebooks back into them?

Re: Study Notebooks Suddenly Empty

Posted: Sat Dec 15, 2012 10:56 am
by JamesAnderson
One place I've seen caching errors, and this looks like it could be one of those, is Facebook. Users there regularly reports posts suddenly disappearing.

There though, they usually reappear in a few minutes, sometimes it takes a couple days for them to reappear. While lds.org uses a different system than Facebook does, there could be at least a thing or two similar.

Re: Study Notebooks Suddenly Empty

Posted: Sun Dec 30, 2012 7:33 pm
by howie021
I too just discovered when I logged in via my desktop browser all of my notebooks I created are empty and everything is moved to "Unassigned Items". I hope there is a fix to this. It will take some time to reassign everything. :(

Re: Study Notebooks Suddenly Empty

Posted: Thu Jan 10, 2013 9:30 am
by johndtippetts
I too have this same problem. All my study posts have been moved to "unnassigned." This makes the study notebook somewhat useless as I now can't search for all those entries in a specific topic. Is this going to get fixed?

Re: Study Notebooks Suddenly Empty

Posted: Thu Jan 10, 2013 1:54 pm
by barkeraj
Our initial findings are that this is related to an issue with the Android Gospel Library application. Do all of you use Android (and the app) by chance?

Re: Study Notebooks Suddenly Empty

Posted: Thu Jan 10, 2013 4:09 pm
by howie021
Yes, I use the Android Gospel Library App on my Kindle Fire.

Re: Study Notebooks Suddenly Empty

Posted: Mon Jan 21, 2013 9:23 am
by sarahmayne
I use lds.org in english and spanish. My notebooks and journal content dissapeared a few days ago and now my journal appears in spanish. I thought it had to do with whether or not I logged in from the English lds.org or the spanish lds.org. I was able to access my notes and journal content in english with everything there one time logging in from the english lds.org, but now it doesn't matter where I log in from and my journal has no content and is in Spanish. I don't use android just from my laptop pc.

Re: Study Notebooks Suddenly Empty

Posted: Mon Jan 21, 2013 9:54 am
by johndtippetts
Yes, I use the Android app as well.

Re: Study Notebooks Suddenly Empty

Posted: Wed Feb 20, 2013 11:41 am
by julizabeth16
How can I get my notes and journal entries back? I've not been able to access them for almost two weeks.

Re: Study Notebooks Suddenly Empty

Posted: Tue Feb 26, 2013 7:11 pm
by hannahchristinebeus
I have also had all of my personal progress/ study notebook entries disappear. They've been gone for a few months. I contacted the website directly, but I tried their suggestion and it did not work. I haven't been using andriod or the app. Any ideas?