Scripture marking not working

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
kspickard
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Re: Scripture marking not working

Postby kspickard » Sat Feb 09, 2013 2:06 am

I can confirm that Notes and Journal functionality is now working. Thanks for getting the issue escalated.

Is this the preferred method for reporting issues?

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MayaML
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Location: Norway
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Re: Scripture marking not working

Postby MayaML » Sat Feb 09, 2013 3:52 am

Yes now it is working for me too! Thanks!

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aebrown
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Location: Sandy, Utah

Re: Scripture marking not working

Postby aebrown » Sat Feb 09, 2013 6:46 am

kspickard wrote:I can confirm that Notes and Journal functionality is now working. Thanks for getting the issue escalated.

Thanks for confirming that.

kspickard wrote:Is this the preferred method for reporting issues?

You're welcome and encouraged to discuss issues here, but the official method for reporting issues on LDS.org is the Submit Feedback link. See the topic Reporting issues for more details.

mevans
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Location: California, USA

Re: Scripture marking not working

Postby mevans » Sat Feb 09, 2013 6:55 am

It's working for me now.

bheaton1
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Re: Scripture marking not working

Postby bheaton1 » Sat Feb 09, 2013 7:32 am

Scripture highlighting is working again for me now, and I was also able to sync my iphone successfully. These problems seem to come up periodically. There was once a period of a few days where some of my previous marks at the end of chapters were not showing up and I thought I had lost data, then a few days later it fixed itself. I'm glad I found this forum to be able to report these issues.

vickirinne
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Re: Scripture marking not working

Postby vickirinne » Mon Feb 11, 2013 5:39 am

It is now all working for me. Thank you!

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ShellineSE
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Re: Scripture marking not working

Postby ShellineSE » Wed Feb 13, 2013 9:49 am

This issue was fixed last Friday and was the result of a software upgrade. We apologize for any inconvenience this may have caused our users and can assure you there was no loss of data.

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MayaML
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Re: Scripture marking not working

Postby MayaML » Wed Feb 13, 2013 11:07 am

Thumbs up for the technicians!

mevans
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Location: California, USA

Re: Scripture marking not working

Postby mevans » Sat Feb 16, 2013 10:48 am

Highlighting appears to be broken again :(

Is anyone else experiencing this problem?

I just tried on Safari Mac, Firefox Win, and Chrome Win and I can highlight, but it doesn't save. If I come back to the page, it isn't there.

vickirinne
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Re: Scripture marking not working

Postby vickirinne » Sat Feb 16, 2013 7:32 pm

Having the same problem again.


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