All of my Notes and Annotations disappeared

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
aromrell
New Member
Posts: 4
Joined: Wed Apr 29, 2015 7:40 am

Re: All of my Notes and Annotations disappeared

Postby aromrell » Wed Apr 29, 2015 11:40 am

Just logged into the desktop again and all of the notes and journal entries are visible again. Thanks!

aleschmeil
New Member
Posts: 1
Joined: Sun May 31, 2015 5:47 pm

Re: All of my Notes and Annotations disappeared

Postby aleschmeil » Sun May 31, 2015 5:48 pm

I don't know what happened. I have 48 entries in my trash and can't get them restored. I have no idea why they are in the trash.

danaduncan
New Member
Posts: 2
Joined: Thu Oct 25, 2012 6:06 pm

Re: All of my Notes and Annotations disappeared

Postby danaduncan » Sun Sep 13, 2015 8:51 pm

Is this what you see? See attached I am having that problem as well.
Attachments
Screen Shot 2015-09-13 at 8.37.16 PM.png
(737.12 KiB) Not downloaded yet

Markito
New Member
Posts: 1
Joined: Thu May 18, 2017 8:00 pm

Re: All of my Notes and Annotations disappeared

Postby Markito » Fri May 19, 2017 5:10 pm

I am unable to get the toolbar to show up at the bottom of the page.

nathanandrew1
New Member
Posts: 2
Joined: Tue May 16, 2017 7:01 am

Re: All of my Notes and Annotations disappeared

Postby nathanandrew1 » Mon May 22, 2017 6:40 am

This just happened to me as well. All of my annotations and notes are gone. However, they are still accessible via the Gospel Library app on my iPhone. Thank goodness! I downloaded them just in case I lose them the next time the app updates.

mevans
Senior Member
Posts: 1893
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: All of my Notes and Annotations disappeared

Postby mevans » Wed May 24, 2017 7:23 am

It's probably best for people with problems to use the "Feedback" link found at the bottom of most pages on lds.org and advise them of your problems.

I , too, have experienced some problems in the last few months (but not having my notes completely disappear). All I know is that some of the Feedback people have told me the church development team has been working on this area. I don't know any specifics other than that.

stonzthro
New Member
Posts: 10
Joined: Sun Apr 13, 2014 9:58 pm

Re: All of my Notes and Annotations disappeared

Postby stonzthro » Tue Sep 12, 2017 7:26 am

I export my notes every once in a while because of this exact problem - so sad the service is not a reliable one right now.

mevans
Senior Member
Posts: 1893
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: All of my Notes and Annotations disappeared

Postby mevans » Wed Sep 13, 2017 8:20 am

Maybe it has to do with the quantity of notes. I have one notebook with only 4 entries and it exports just fine. I tried another one with several hundred entries and it hangs.


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