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Journal/Notes Entries on My Account Suddenly All Gone

Posted: Mon Nov 07, 2016 8:50 pm
by jhammond
I've been saving talks to read for an upcoming speaking assignment in the Notes/Journal section of my lds.org account. I've just now logged into lds.org my account to review them. There are zero entries remaining! No bookmarks, etc. What has happened to them?

Could I have deleted these from my mobile device? Any way to recover them?

Thanks for any help!
~Jonathan

Re: Journal/Notes Entries on My Account Suddenly All Gone

Posted: Mon Nov 07, 2016 9:45 pm
by russellhltn
Generally, notes sync between on-line and the Gospel Library app. So it's possible that you've deleted them, but I think you'd have to be very aware of it. I don't think it's something that's easily done accidentally.

I'd double check that you are in fact logged in and that you didn't somehow make all your notes under a different account.

Re: Journal/Notes Entries on My Account Suddenly All Gone

Posted: Tue Nov 08, 2016 4:32 am
by jhammond
Thanks for your prompt response. I don't have another account with lds.org.

Hoping it's a case of easily correctable user error or data recovery.

Re: Journal/Notes Entries on My Account Suddenly All Gone

Posted: Tue Nov 08, 2016 8:19 am
by jdthompson@infrared
Same problem. I was able to see all of my notes yesterday morning (Nov 7). Today nothing?

Re: Journal/Notes Entries on My Account Suddenly All Gone

Posted: Tue Nov 08, 2016 8:31 am
by aebrown
russellhltn wrote:Generally, notes sync between on-line and the Gospel Library app. So it's possible that you've deleted them, but I think you'd have to be very aware of it. I don't think it's something that's easily done accidentally.

I'd double check that you are in fact logged in and that you didn't somehow make all your notes under a different account.
There seems to be a system-wide problem -- it's not a problem with any particular account. I first noticed it yesterday afternoon (7 November). Notes are all gone on LDS.org and Gospel Library gives an error whenever you try to sync.

Re: Journal/Notes Entries on My Account Suddenly All Gone

Posted: Tue Nov 08, 2016 9:58 am
by aebrown
GOOD NEWS!

The system seems to be up now. Notes on LDS.org are now shown, and sync with the mobile Gospel Library app is working again.

Re: Journal/Notes Entries on My Account Suddenly All Gone

Posted: Wed Nov 09, 2016 8:32 pm
by jhammond
Excellent. Thanks.

Re: Journal/Notes Entries on My Account Suddenly All Gone

Posted: Sat Jan 27, 2018 7:22 am
by EliasonAB
I am having this problem now. I use lds.org to read scriptures and make footnotes and journal entries, but the past several days, I get the message "My Study Tools are currently unavailable." What should I do?

Re: Journal/Notes Entries on My Account Suddenly All Gone

Posted: Sat Jan 27, 2018 6:43 pm
by klapplegate
Same problem here. I am in lds.org on Safari on my MacBook Pro.

Re: Journal/Notes Entries on My Account Suddenly All Gone

Posted: Sun Jan 28, 2018 7:46 am
by mahubble
Same problem here. I can see my highlights and notes on my computer, but can't add new notes. I'm logged in, and have tried rebooting, but if I try to edit or add, I get the popup, 'My Study Tools are currently unavailable". This has been the case for the past 3 days. Gospel Library seems to be working fine. It's just lds.org that's broken.