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Re: Notes

Posted: Sun Aug 02, 2020 10:33 am
by lajackson
justdaveb wrote:Please let me know how I can get all my scripture study notes back from before 2020.

I would send feedback and ask this question.

Re: Notes

Posted: Mon Aug 10, 2020 7:49 am
by mevans
justdaveb wrote:I have used the notes tool to add notes over the past 4 or 5 years and all my notes have disappeared from before 2020. This happened when the church website recently went to the new format and was updated. Please let me know how I can get all my scripture study notes back from before 2020.

I've heard of people losing all their notes, but not of a situation where they lost everything before a certain date.

You mentioned the church website, so I assume you're talking about the online notes. Do you happen to have the Gospel Library app (iOS, Android, or Windows 10)? If so, do your notes still appear there? (You might want to be disconnected from the internet when checking, just in case it syncs and decides to wipe out notes you have there.)

Have you gone to the Notes app on the church website to confirm the missing notes, or are you. just noticing from looking at scriptures, etc.?

Re: Notes

Posted: Mon Aug 10, 2020 10:14 am
by sbradshaw
justdaveb wrote:I have used the notes tool to add notes over the past 4 or 5 years and all my notes have disappeared from before 2020. This happened when the church website recently went to the new format and was updated. Please let me know how I can get all my scripture study notes back from before 2020.

In addition to the troubleshooting questions above from mevans – are you signed into the same Church Account now as you were then?

Re: Notes

Posted: Thu Sep 10, 2020 12:29 pm
by srmcmullin
how do I delete Notebooks? I can see how to delete notes, but not the notebooks.

Re: Notes

Posted: Thu Sep 10, 2020 1:14 pm
by sbradshaw
srmcmullin wrote:how do I delete Notebooks? I can see how to delete notes, but not the notebooks.

At Notes.ChurchofJesusChrist.org, you can delete a notebook by going to the Notebooks tab (third icon from the left, in the left sidebar), then tapping the pencil icon – this will turn on "edit mode." in edit mode, there's a trash can button that appears to the left of each notebook. When you're done, you can click the checkmark at the top (where the pencil was), to exit edit mode.

Re: Notes

Posted: Thu Nov 12, 2020 7:33 am
by AllanDeLoy
Have a MacBook Pro. Can"t get notes after signing in. Notes are still there that I made on the MacBook several years ago but now I can only access them on my 15 year old tower computer. I can still make and change notes on the old tower computer but not the Mac. Any thoughts about how to solve the problem?
Thanks

Re: Notes

Posted: Thu Nov 12, 2020 10:57 am
by sbradshaw
AllanDeLoy wrote:Have a MacBook Pro. Can"t get notes after signing in. Notes are still there that I made on the MacBook several years ago but now I can only access them on my 15 year old tower computer. I can still make and change notes on the old tower computer but not the Mac. Any thoughts about how to solve the problem?
Thanks

Are you signed in with the same Church Account on both computers?

Are you using a web browser (Chrome, Safari, Firefox, etc.) on both devices – at Notes.ChurchofJesusChrist.org or Study.ChurchofJesusChrist.org – as opposed to using an app?