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Cannot bookmark, add notes, or highlight

Posted: Fri Oct 26, 2018 7:43 am
by kjhubnik
I am signed in to my account on-line and if I try to highlight a verse, or section of a talk, the highlight/note/tag tool box does not appear. Any ideas of how to make it appear so I can use the study tools?

Re: Cannot bookmark, add notes, or highlight

Posted: Fri Oct 26, 2018 8:29 am
by DaisyGrammy
I think they must have done an update and the study tools are gone! I'm hoping they can fix this soon, I have the same issues, cannot highlight or bookmark at all!

Re: Cannot bookmark, add notes, or highlight

Posted: Fri Oct 26, 2018 9:45 am
by klboehme
I am having the same issue. And, all my past highlighting and notes are gone, too! Fortunately, the highlighting and notes saved to my gospel library app. I'm using that today.

Re: Cannot bookmark, add notes, or highlight

Posted: Fri Oct 26, 2018 8:58 pm
by kjhubnik
It's good to know I'm not the only one experiencing this problem. I noticed that if I go under my profile I can get directly to tools to look at my notes but I cannot add or highlight anything at all. I also noticed that it's not synced with my phone app anymore as the last update it showed was July! Ugh! The ability to bookmark, tag, and make notes seems essential, I hope the programmers are aware of the glitch.

Re: Cannot bookmark, add notes, or highlight

Posted: Fri Oct 26, 2018 9:21 pm
by lajackson
kjhubnik wrote:I hope the programmers are aware of the glitch.

A post in another topic says they are aware and working on it.

Re: Cannot bookmark, add notes, or highlight

Posted: Mon Oct 29, 2018 7:14 pm
by kjhubnik
thanks lajackson!

Re: Cannot bookmark, add notes, or highlight

Posted: Mon Oct 29, 2018 8:01 pm
by highsierras
I have been having trouble for at least a week. I have been able to highlight sometimes and at other times it is just not possible to highlight. Several times I have signed out and then back in and it has worked. Today there is nothing I can do to have notes or highlighting. It is especially frustrating when President Nelson asks us to highlight.

Re: Cannot bookmark, add notes, or highlight

Posted: Mon Oct 29, 2018 9:37 pm
by camielleb
Same problem here. It's really throwing me off! :)

Re: Cannot bookmark, add notes, or highlight

Posted: Tue Oct 30, 2018 6:38 am
by kreeve
Audio scriptures are not working either. Using Chrome, Macbook Pro. Tried Safari as well. Just happened this past week.