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Highlighted text from scripture study not showing up in Notes?

Posted: Tue Jan 21, 2020 11:42 am
by tomachock
Sorry if this is the same issue as discussed elsewhere in the forum, seem like this is a little bit different than the other issues I've read about.

The way I had gotten used to doing study, annotation, and journaling the scriptures was 1) I would read on my mobile (Android), highlighting the text I wanted to come back to later, and then 2) log in to the website later on my laptop (Chromebook) and type my notes that way.

For some reason I can't do that anymore; I can highlight the text I'm studying on my phone, and I can even tag and add notes on my phone (which is not as quick to type on), and I can see those notes fine on my phone.

But when I log in to my notes on the website, 1) the link to "Study Tools" take me to the Gospel Topics site, so I can't access my Notes there, so I go to the scriptures and click on the "Notes" icon in the upper right corner, which takes me to my notes, but then 2) I can't see the actual text I highlighted anymore. Like, I see blank entries indicating I highlighted text on my phone, but the text I highlighted doesn't show up anymore like it used to. I can see tags, I can see titles or text I wrote if I entered something on my phone, but I can't see the portion of scripture or talk I highlighted anymore like I used to be able to.

This is making it so if I want to annotate I HAVE to do it on my phone, and then going back later on the website is pointless because I can't read the text I highlighted.

This change happened recently, maybe back in December of 2019?

I guess if I have to continue just annotating on my phone, I can, I just won't go as deep because I prefer to type on a keyboard instead of using "swype" because I'm always fixing autocorrect errors, etc.

Please advise.

Re: Highlighted text from scripture study not showing up in Notes?

Posted: Tue Jan 21, 2020 1:04 pm
by sbradshaw
It might be worth sending feedback at the bottom of the online study pages.

If you have a newer Chromebook, you could install Gospel Library from the Play Store to run on your Chromebook!

Re: Highlighted text from scripture study not showing up in Notes?

Posted: Tue Jan 21, 2020 1:15 pm
by tomachock
hmm...didn't think of that. good idea.

Re: Highlighted text from scripture study not showing up in Notes?

Posted: Sun Feb 09, 2020 9:47 am
by mevans
Is this still a problem for you? I remember a time recently when I went to Notes on the website that it wasn't showing me the text that I had highlighted; however it's working for me now.

Re: Highlighted text from scripture study not showing up in Notes?

Posted: Mon Feb 10, 2020 12:55 pm
by tomachock
yeah, if I go to Notes on the website it still doesn't show the text I highlighted.

but sbradshaw's suggested workaround has been working for me, so I guess I'm fine for now, heh heh. Thanks.

Re: Highlighted text from scripture study not showing up in Notes?

Posted: Wed Feb 19, 2020 8:43 am
by mevans
I'm glad sbradshaw's workaround is working for you, but if you haven't, please also submit feedback so the decision makers can be aware of the issue. They'll probably tell you to do the standard stuff like clearing your browser cache. If you haven't done that yet, do it and see if your text appears. And then when you submit feedback, you can tell them you've already cleared your browser cache and still have the problem (if that's the case).

Re: Highlighted text from scripture study not showing up in Notes?

Posted: Mon Feb 24, 2020 11:17 am
by tomachock
so I just checked again, the web based notes thing is still not showing me the scriptures I highlighted on my mobile device. so I continue using the workaround. which is working great still!

by feedback, do you mean to submit feedback here or somewhere else?

Re: Highlighted text from scripture study not showing up in Notes?

Posted: Mon Feb 24, 2020 12:06 pm
by jdlessley
tomachock wrote:by feedback, do you mean to submit feedback here or somewhere else?

There is a feedback link at the bottom of the web page. The forum is primarily user-to-user support and discussions and not an official feedback reporting channel. Decision makers are not likely to visit the forums.

Re: Highlighted text from scripture study not showing up in Notes?

Posted: Sat Mar 07, 2020 8:17 am
by mevans
I recently realized that the highlighted text wasn't appearing when I looked at Notes in the web browser. As I had previously reported in this thread, it was working again for me. I sometimes use different web browsers. I realized that I saw the highlighted text in one browser and not in another. I cleared the browsing data in the browser where the highlighted text didn't appear, logged in again, and I saw that the previously-missing highlighted text had returned. So...clear your browser cache and see if it appears.