dmaynes wrote:There is an envelope icon next to the member's name in the normal mode (blue screens) when you look at the ward directory. But, the e-mail address is displayed in "gray" font next to the member's name in the administrator mode (green screens).
I have never seen this behavior. What you describe is the behavior in normal mode (envelope icon) for a person who has not
hidden his e-mail address, but the behavior in admin mode (gray e-mail address) for a person who has hidden
his e-mail address.
This inconsistency makes no sense, and if it is happening as you describe, is most definitely a bug.
dmaynes wrote:As I see it, there are two possibilities:
1) The member doesn't want the e-mail address to be displayed, but it is displayed.
2) The member wants the e-mail address to be displayed, and it shows up in a "grey" font on the website administrator screens.
Because this member's husband has suppressed the display of his e-mail address, and because I know how he feels about spam and other e-mail issues, I believe that #1 is the reality. If this is so, this is a big problem.
I can contact the member and ask the question, but then I might create anxiety if the e-mail address is being displayed and the member doesn't want it displayed. The only way to know for sure is to ask the member.
If #2 is reality, I agree with you. It's not a problem.
I don't see how you can avoid contacting the member. If the user has requested that the e-mail address be suppressed, but it is showing up, then you have a responsibility to do whatever is necessary to make sure the e-mail address is not exposed. This may be awkward, but is necessary.
If they have set their User Profile to not show the e-mail address, one thing you might try is asking them to update their profile to show
the e-mail address, click Submit, then immediately go back into their profile, set it to not
show the e-mail address, and click Submit. Then check to see if by chance this has reset the setting so it is handled consistently. This reset method may also help in the opposite case.
In any case, you should report this problem using the Feedback link (which will go to your stake admin, who can then use his Feedback link to send the problem to LUWS Support). Although option #2 is less of a problem, I would disagree with those who say it is not a problem. That would still mean that the admin mode is showing an e-mail address in gray for someone who has specified in their profile that they want their e-mail address displayed. That is misleading to the administrator and should be fixed. Otherwise the gray/black text of an e-mail address would mean nothing because it would be unreliable.