Page 1 of 2

Calendar submitter reply

Posted: Tue Jan 05, 2010 12:06 pm
by rexgj
When a member submitted a request for an item to be added to the ward calendar, or to another resource, once I approved the request, they would receive an automatic reply that their request had been approved. That no longer happens? Is this also a bug in the updated software? Do they know about this? is it going to be fixed?

Posted: Mon Jan 18, 2010 7:03 am
by aebrown
rexgj wrote:When a member submitted a request for an item to be added to the ward calendar, or to another resource, once I approved the request, they would receive an automatic reply that their request had been approved. That no longer happens? Is this also a bug in the updated software? Do they know about this? is it going to be fixed?


Sorry about the late response. I just got asked about this in my stake, and I did some testing, and found out that indeed the same thing is happening (or, more accurately, not happening) for us. When a request for a resource or calendar event is either approved or deleted by an administrator, there is no message sent to the submitter.

This did work properly once upon a time, but I don't have enough data to say just when it stopped working. The whole point of the "Administrator's Comments" (which is a required field) is that the administrator can create a message to be sent to the submitter. That message can explain why the request was denied, or why it was approved but adjusted, or anything else related to the approval. With the system not sending out a message, entering administrator comments is a waste of time (but still required).

Can anyone else confirm this? This seems like it would be a pretty significant problem in the administration of LUWS calendars, since submitters would be left hanging, wondering if their events were approved or denied. Some submitters might wander back to the calendar and check the day of the event to see if it has appeared, but they would have no way of knowing if it had been denied or was simply still pending. Administrators who know of this problem could send a separate e-mail to the submitter, but that's extra work, and I'm sure many administrators are just blithely filling in the administrator's comments as they approve or deny requests, unaware that nothing is getting back to the submitter.

Same here - has been happening for weeks -

Posted: Mon Jan 18, 2010 8:18 am
by srweight
Alan_Brown wrote:Can anyone else confirm this?

Same here - has been happening for at least two weeks - I just thought that the junk mail folder setting on the receivers part were eating my approvals and rejections.

Posted: Mon Jan 18, 2010 8:35 am
by nutterb
Could this be a sign of the times? An indicator that the great day is nigh at hand when LUC 2.0 will come to save us from all our calendaring woes?

Posted: Mon Jan 18, 2010 9:54 am
by jdlessley
I just received an e-mail from a distraught sister asking what the status was for her event submittal. It had been disapproved over a week ago for resource conflicts but she did not receive the disapproval notice.

Posted: Tue Jan 19, 2010 11:57 am
by coloradotechie-p40
nutterb wrote:Could this be a sign of the times? An indicator that the great day is nigh at hand when LUC 2.0 will come to save us from all our calendaring woes?


I sure hope so! :)

Resource Submissions

Posted: Wed Jan 27, 2010 11:52 pm
by ShirtsDre
It is confirmed that email communications are not fully functioning with resource submissions. This issue has been logged and will be corrected as soon as it can be addressed.

Posted: Thu Jan 28, 2010 12:06 am
by aebrown
BillyBoJimBob wrote:It is confirmed that email communications are not fully functioning with resource submissions. This issue has been logged and will be corrected as soon as it can be addressed.


Thank you for confirming this. I hope that it is also confirmed that this problem extends to calendar event submissions -- it is not just a problem with resource submissions.

I don't know what all the factors are, but in my stake, I would say that "not fully functioning" is an understatement. We have a confirmed, always repeatable, 100% failure rate in automated messages being sent for any approval or denial of any event or resource submission.

Posted: Thu Jan 28, 2010 1:17 am
by ShirtsDre
Alan_Brown wrote:Thank you for confirming this. I hope that it is also confirmed that this problem extends to calendar event submissions -- it is not just a problem with resource submissions.

I don't know what all the factors are, but in my stake, I would say that "not fully functioning" is an understatement. We have a confirmed, always repeatable, 100% failure rate in automated messages being sent for any approval or denial of any event or resource submission.


Yes, also confirmed.

Issue Corrected!!

Posted: Tue May 18, 2010 11:23 am
by ShirtsDre
You can now receive approval and denial notifications for all calendar submissions.