rexgj wrote:When a member submitted a request for an item to be added to the ward calendar, or to another resource, once I approved the request, they would receive an automatic reply that their request had been approved. That no longer happens? Is this also a bug in the updated software? Do they know about this? is it going to be fixed?
Sorry about the late response. I just got asked about this in my stake, and I did some testing, and found out that indeed the same thing is happening (or, more accurately, not
happening) for us. When a request for a resource or calendar event is either approved or deleted by an administrator, there is no message sent to the submitter.
This did work properly once upon a time, but I don't have enough data to say just when it stopped working. The whole point of the "Administrator's Comments" (which is a required field) is that the administrator can create a message to be sent to the submitter. That message can explain why the request was denied, or why it was approved but adjusted, or anything else related to the approval. With the system not sending out a message, entering administrator comments is a waste of time (but still required).
Can anyone else confirm this? This seems like it would be a pretty significant problem in the administration of LUWS calendars, since submitters would be left hanging, wondering if their events were approved or denied. Some submitters might wander back to the calendar and check the day of the event to see if it has appeared, but they would have no way of knowing if it had been denied or was simply still pending. Administrators who know of this problem could send a separate e-mail to the submitter, but that's extra work, and I'm sure many administrators are just blithely filling in the administrator's comments as they approve or deny requests, unaware that nothing is getting back to the submitter.