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"Reseting" User Accounts for LUWS

Posted: Tue May 08, 2007 12:47 pm
by jworkin-p40
A few times I've been approached by members of the ward who are not able to successfully login to their account on the Ward Website. They receive a message saying basically to contact their ward website adminstrator to have their account reset. As an administrator, nowhere do I see this option and nowhere in all the available FAQs or Help topics does it arise.

I've been able to fix at least one person's problem by disabling their account, saving, then re-enabling their account, and re-saving. Is this the recommended method? It surprises me that something in the system tells users to ask the admin to do something that is no documented for the admin, or even hinted at in the adminstrator options.

Am I doing this correctly? Is there a better way?

Posted: Tue May 08, 2007 2:40 pm
by danpass
The 2 login issues that seem to occur most often are:

1. They have forgotten their password. In this case, instruct them to go to the sign in page, enter their user name and then click on the "Forgot your password?" link. They will be asked to enter their membership number and confirmation date. Then they will be able to reset their password.

2. They have forgotten their user name. Here is where you will need to help them. Go to your administrator page and look under "Registered Users" for their user name. Give the user this information and instruct them with regard to number 1 above, if necessary.

Posted: Tue May 08, 2007 3:25 pm
by bhofmann-p40
If you need to change the username or password, you'll need to contact Salt Lake.

Posted: Tue May 08, 2007 3:49 pm
by danpass
One of my annual duties in our stake is to publish a printed stake directory. Every year I have included a reference page at the end of the directory which contains instructions for accessing the LUWS. These instructions are in the attached file, in case they might be of use to someone.

LUWS Instructions.doc
(27 KiB) Downloaded 200 times

It's nice to be able to point people in the stake to this information when they ask how to get on the LUWS or ask to have their password reset.

Posted: Tue May 08, 2007 4:43 pm
by bhofmann-p40
Thanks for the document, that has great instructions. I was incorrect in my earlier post. I was thinking about username but said username and password. As the document points out, users can change their own password.

Posted: Tue May 08, 2007 6:32 pm
by russellhltn
The web admin can look up the user name. Go to the ward/branch web page the user belongs to. Go into Admin mode and click on "Registered Users" on the left hand side. (It's second from the bottom.)

Thanks for all the help

Posted: Tue May 08, 2007 9:24 pm
by jworkin-p40
I think that simple sheet of instructions is great, and I'll consider giving it out to many a person.

It's even easier...

Posted: Thu May 10, 2007 10:49 am
by chrissv
My wife forgot her login ID, and the Ward clerk couldn't help her. On a lark, she went to the new sign up page, entered in her membership number (from the clerk), and it said, "Oh, you are already registerred as XYZZY" where XYZZY was what she had used to sign up last time. So the system appears to be able to tell you your forgotten ID if you have the right signup information.

-- Steven

Posted: Thu May 10, 2007 10:06 pm
by jworkin-p40
I've discovered that are occasions where a user will attempt to login too many times with an incorrect password that will result in the system telling them that they need to have their accounts reset, in which case the only solution I've seen is to disable the account and then re-enable it.

Posted: Fri May 11, 2007 12:17 am
by thedqs
jworkin wrote:In which case the only solution I've seen is to disable the account and then re-enable it.

How do you disable it and re-enable? Does the member have to re-register or do you have to talk with SLC?