App changes to wife's maiden name when husband is non-member

Discussions around using and interfacing with the Church MLS program.
suzburton
New Member
Posts: 1
Joined: Mon Jul 19, 2021 11:10 am

App changes to wife's maiden name when husband is non-member

Postby suzburton » Mon Jul 19, 2021 11:13 am

We have a family in our ward, member wife and non-member husband. For years, the app has listed them under their name (husband's surname). Now, the app is listing them under wife's maiden name and they are really unhappy about this. The underlying church records has the correct family surname for them, just not Member Tools. How can we fix this?

scgallafent
Church Employee
Church Employee
Posts: 2792
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: App changes to wife's maiden name when husband is non-member

Postby scgallafent » Mon Jul 19, 2021 11:17 am

Submit feedback using the feedback function in Member Tools. That will get it to the development team so that they can look into it.

russellhltn
Community Administrator
Posts: 30744
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: App changes to wife's maiden name when husband is non-member

Postby russellhltn » Mon Jul 19, 2021 11:30 am

Verify the Household name is correct.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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