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MLS Blanked

Posted: Sun Mar 04, 2012 8:52 am
by macgeek
We came into the office today (Bettendorf Ward, Davenport, IA Stake) to find there are zero users (admin or otherwise) and zero member records on our MLS. We would like to restore from our backups, but without any users, we can't get into MLS at all. Is there anyone who can offer help today?

Posted: Sun Mar 04, 2012 10:28 am
by StevenMichaelCollins
We have the same problem this morning - all accounts gone and not able to log in. Any help would be greatly appreciated.

Posted: Sun Mar 04, 2012 10:44 am
by macgeek
stevecinhou wrote:We have the same problem this morning - all accounts gone and not able to log in. Any help would be greatly appreciated.


Thank Heavenly Father for the clout of Stake Presidents. We received help from somone who was on-call, but he told us the solution could also be found at the LDS Tech Wiki :

http://tech.lds.org/wiki/MLS_troubleshooting

Specifically, you are looking for this link :

http://tech.lds.org/wiki/Lost_User_Names

Follow the instructions there, and you should be good to go.