rfarrut wrote:We have a ward in our stake that is getting a generic "Security Error" when they try to do a send/receive on MLS. After they receive this error, the send/receive terminates. Anyone familiar with this, and what can be done to remedy this?
There is a security mechanism for MLS transmissions that sometimes needs to be reset when MLS is moved from one computer to another, or when a system backup (not just an MLS data backup) is restored. There may be other triggers for require a need for a reset that I am not aware of.
The problem is easily remedied by a quick call to Clerk Suppport. They can reset the security on their end, and the ward will then immediately be able to transmit.
Unfortunately, of course there is no way to contact Clerk Support on the weekend, so there is no way to transmit until this is corrected on Monday.