MLS unable to send/receive

Discussions around using and interfacing with the Church MLS program.
lajackson
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Re: MLS unable to send/receive

Postby lajackson » Thu Jul 11, 2013 1:35 pm

ajthomas wrote:
sbradshaw wrote:I looked for the page about Local Unit Support to read the wording (ajthomas said it sounded like not everyone should call) and found this:
https://www.lds.org/callings/melchizede ... t?lang=eng
It has the same phone number and email as Local Unit Support – but with a different name: "Member, Leader, and Unit (MLU) Support." It seems like they're redefining their scope. Is "Local Unit Support" still the proper name? Anybody know about the reason behind the change?

Actually, the page I found was this one, which says:
Only technology specialists, physical facilities representatives, facilities management groups, and area offices are authorized to contact IT Support. All other individuals should contact their stake or district technology specialist for assistance with meetinghouse technology.

The principle has been that everyone in the stake contacts the stake clerk, and the stake clerk would contact Local Unit Support. I think the name LUS is evolving to Member, Leader, and Unit Support to more closely reflect how things are working today.
ajthomas wrote:Regarding unit numbers, my unit is actually one of the old ones with a 4-digit number. It was established in the late 1800's if I recall correctly (not that I was around at the time, of course).

I believe unit numbers were first assigned in the late 60s or early 70s when we started putting membership records onto computer using the old OCR A scanning font typewriters. At that point, I think they just swept through the list of wards and branches and assigned them numbers in order without regard to their actual age. And then stakes were assigned six digit numbers that began with 5. Other leading digits identified missions and other types of organizations, etc.

As with all good plans, the numbering system ran out, but computers have become much better at keeping track of things, so it doesn't really matter. Hence, our new stake created two years ago has a very similar unit number to the ward created just the week before.

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aebrown
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Re: MLS unable to send/receive

Postby aebrown » Thu Jul 11, 2013 2:47 pm

lajackson wrote:
ajthomas wrote:Actually, the page I found was this one, which says:
Only technology specialists, physical facilities representatives, facilities management groups, and area offices are authorized to contact IT Support. All other individuals should contact their stake or district technology specialist for assistance with meetinghouse technology.

The principle has been that everyone in the stake contacts the stake clerk, and the stake clerk would contact Local Unit Support. I think the name LUS is evolving to Member, Leader, and Unit Support to more closely reflect how things are working today.

Note that the quote from RKATS referred to "IT Support"; that's a different branch of the support system from Local Unit Support. The whole support system keeps evolving, so it's a bit of a challenge to keep up, but as I understand it the IT Support area is focused on meetinghouse technologies and is the realm of the stake technology specialist. Local Unit Support deals with MLS, finance, membership, etc.; most support in this area is funneled through the stake clerk.

ajthomas
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Re: MLS unable to send/receive

Postby ajthomas » Sun Jul 14, 2013 12:46 pm

MLS is up and working again, but I've found what I think is another effect of the original database corruption. The original database problem occurred when the RS president was on the computer making some changes to VT. While doing so, she accidentally hit the send/receive button. The system downloaded some new records, printed one transaction report, then crashed. Well, I have now discovered that all of the records that were downloaded at that time are not in MLS. There were a handful of records downloaded, and those individuals show up in LDS Tools, and online, but not in MLS. I've transmitted several times since then, and those records still don't show up. Any idea how I get this fixed?

russellhltn
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Re: MLS unable to send/receive

Postby russellhltn » Sun Jul 14, 2013 12:48 pm

Request a unit refresh.

BTW, does the RS President use the same Windows login as the clerks?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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lajackson
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Re: MLS unable to send/receive

Postby lajackson » Sun Jul 14, 2013 7:31 pm

Assuming she does use the standard Windows login, I would report this to Local Unit Support and ask them to let the developers know there are still problems when someone without membership edit privileges triggers a Send/Receive.


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