kh_design wrote:I can understand very clearly what Techgy is stating. MLS is a very powerful tool used to help leaders minister to the members. Many unfortunately do not take advantage of the MLS tool and the information that can be used to help fulfill a calling, and so taking more of there valuable time by not using MLS. However those who do use MLS and see it's information advantage try to use it to it's full capacity.
There is an option to mitigate the problem of overcrowded lines in the clerk's office: Some of the reporting functionality of MLS can be offloaded onto authorized users' own PCs or PDAs via the export files. Especially at the ward level, there are third-party helper apps available. And if one is up to doing some of their own programmiing and querying, much can be accomplished with the raw export data in spreadsheets or database programs. The structure of the export files is imperfect, but they are usable.
My bishop is seldom found behind the keyboard of MLS, for example, but he is very dependent on the Ward Tools app on his PDA.