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Member in local MLS can't be accessed

Posted: Sun Nov 08, 2009 11:58 am
by kenrlaird-p40
A member record was recently moved into our ward from address unknown, but I cannot locate the record. Her last name does not appear in the selection screen and as, far as I know, there is no way to access the record by any other search criteria. This person does not show up in the ward directory, either by herself, or as a child in one of the families. How does one solve such a problem?

Posted: Sun Nov 08, 2009 1:15 pm
by russellhltn
My guess is that her last name is showing up, but it is different then what you are expecting. Try creating a report for recent move-ins.

Posted: Sun Nov 08, 2009 2:21 pm
by aebrown
RussellHltn wrote:My guess is that her last name is showing up, but it is different then what you are expecting. Try creating a report for recent move-ins.


The built-in report for new move-ins is found under Reports/Forms > Members Moved In.

You might also want to check the Members Moved Out report -- one reason you might not be able to find her is that her record has quickly been moved out.

Posted: Sun Nov 08, 2009 4:58 pm
by mkmurray
RussellHltn wrote:My guess is that her last name is showing up, but it is different then what you are expecting. Try creating a report for recent move-ins.

The likely cause is if the "Preferred" last name differs from her "Full" last name. The "Preferred" name could match the "Maiden" last name, or even be something completely different. I have recently had the same situation in my ward, where it was difficult to find the member because of differing surnames in each of the different types of name fields.