It is quite a bit of work, but you might consider moving the affected records out of the unit, and then back in again. It should wipe the contact info clean.
After a boundry realignment, our ward was moved to a new stake, but for some reason, people who had a stake calling in the former stake were still being listed in the members with callings section and couldn't be released. The former Stake, the current Stake, and CHQ all tried to help but to no avail.
Just make sure that before you move each record or household you capture the following information that you will need to enter again:
- All current (accurate) contact info - including the proper telephone
numbers, emails addresses, postal addresses, and geocodes.
- Stake and unit callings held
- Home teaching info - who is member's companion, to what HT district he is assigned, and the families hometaught. Also the companionship assigned to hometeach the records moving out.
- Visiting teaching info - who is member's companion, to what VT district she is assigned, and the sister visit taught. Also the companionship assigned to visit teach the records moving out.
You will also need to relink the records to any previous donor records when the records come back into the unit.
I recommend moving them out of your current Stake to make sure the records are completely scrubbed of contact info. That's what I did.
Moved the records, waited an hour, then requested the records back into the ward. You don't have to wait for CHQ to send you confirmation the records moved before you request them back; Once you send the move request to CHQ, most of the information listed above is cleared.
It is a lot of work, but it might just well be worth it to be able to use the Directory of Members again.