techgy wrote: what's the possibility that the members themselves have added that comment to their phone number field?
These changes in the directory of members is not member-created changes because the phone numbers are incorrect and are not reflected on the membership records. Something seems to be happening when the directory of members is being generated.
Alan_Brown wrote: Although the phrase "do not contact" should not (by policy) appear anywhere on any record, some wards have been known to put that phrase in a phone number. When you see that phrase (or anything else you describe as "notes"), is it in the same position on a report where a phone number would appear?
On the directory of members, the "Do not contact" is in the place where a phone number should be, but on the member record "Do not contact" is not under contact information or part of the address.
Shouldn't the directory of members only include the household phone number and email address? Several households have more than one phone number on the directory print-out. The second phone number is never found on the member record.
It seems that the directory of members is also pulling information from how the information was previously (several months ago) if that is possible. Some of the phone numbers have a name after them. This was how it was before I removed the names from the phone number slot.
Alan_Brown wrote:So, just to clarify, you are using MLS for a ward, and you go to Reports/Forms > Directory of Members. Since you didn't mention any problems with household members, I assume that the people's names are listed correctly. I also assume you are using MLS 3.1.5, the current version.
Yes, I am using MLS 3.1.5 and I got the directory from Reports/Forms > Directory of Members
Aside from these clarifications, to fix the problem I can only offer these suggestions:
- Rebuild the database indexes. This can be done by making a backup (File > Backup to a File) and immediately restoring that backup (File > Restore from a File)
- Request data refresh (File > Request Unit Refresh Data). You then have to do a Send/Receive, wait a few hours, then do another Send/Receive.
- Contact Local Unit Support. They might have suggestions, or can certainly download your ward's database and examine it for problems.
- Restore a backup prior to the time this problem started happening. This is the most drastic solution, since it will require you redo all work entered in MLS since the date of that backup, including financial, membership, and organizational changes. That would be a last resort, and advisable only after consulting Support.
I tried making a backup and immediately restoring from the backup, but it did not solve the problem. Transmitting does not help the problem as well. I have not tried restoring from an old backup because
I do not know how much time has passed since the problem began (probably 3 weeks but not sure). In this 3 weeks along with tithing I have done a lot of updating, so I would rather not backup from a 3-week old backup if I can help it.
I guess I will talk to Local Unit Support to see if they can help me.